Item: Avalara
Rating: 7
Author: Verified User

Overall Satisfaction with Avalara

Use Cases and Deployment Scope

Our organization has utilized Avalara to perform automatic address validation and tax calculation on both our quotes that the sales team builds out and also through our accounting software when invoicing. This has allowed us to create a more effective process for users to calculate tax and reduce inaccuracies in manual calculations. Avalara has also filed for us in the states that we work in, reducing the personnel and time we previously had to dedicate to this.

Pros and Cons

Pros

Customizable integrations to other platforms.
Easy user interface.
Comprehensive tax options.

Cons

Unresponsive sales team.
Help desk support is not easy to navigate to.
Slow roll-out.

Return on Investment

Reduced time filing returns.
Increased accuracy in tax calculations.
Comprehensive reporting.

Systems Integrated With

Salesforce
Quickbooks

Salesforce and Quickbooks were relatively easy integrations. One difficulty we had was not being able to manually override the tax in Quickbooks, which created a more complex issue for us when adopting the platform and processing older jobs that had tax calculated on them before using Avatax. The other problem is that use tax is not readily calculable through these two integrations.

Usability

The Avalara website and platform are intuitive and easily adoptable for most users.

Additional Capabilities

Avalara Returns

We do not use any of these.

Alternatives Considered

We only vetted Avalara.

Key Insights

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Did implementation of Avalara go as expected?

Would you buy Avalara again?

Yes

Likelihood to Recommend

It is easy to integrate on top of existing operations and has a comprehensive platform to build off of. We have recently tried to layer on their ECM Pro product, but once we signed the contract, we have not heard from our salesperson or implementation team in 3 weeks, even after reaching out multiple times. We've struggled with every salesperson assigned to us, and it seems they are highly understaffed when supporting customers.

Avalara Feature Ratings

Comments

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Bobby Sands
(Vendor Representative) commented a month ago
Thank you for taking the time to share your feedback with us. We are proud of our seamless integrations, but we'd like the opportunity to improve your experience with support, as well as assist in adding in ECM Pro. Please reach out to us at customercare@avalara.com so we can learn more and get you connected with the right team.

Efficient Tax Calculations with Avalara.

Modules Used