Absorb Success Managers are the best!
June 25, 2024

Absorb Success Managers are the best!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

As an Instructional Designer, I am the administrator of our Absorb LMS and create the courses that train our clients to be successful with our software product. Recently, we have also started an internal certification program where we use the leaderboards provided via Absorb.

Pros

  • Fairly recent upgrade to the course player.
  • Ability to create roles for different levels of access.
  • Use of a sandbox for testing and research.

Cons

  • I wish that reports could include data from multiple tables. It seems like each report is missing just one or two things that would make it really useful. Instead, I have to use multiple reports to get all of the required information.
  • The leaderboards had some funky things going on, like pulling two different certifications into one board. We found workarounds, but the leaderboards could definitely be improved.
  • Expiration dates on billboards would be a huge plus!
  • We would like to be able to create our own custom import files rather than needing their technical department to create and update them for us. We reviewed some other vendors who offered this feature.
  • The available import functionality is very selective; it would be nice if that were made easier to use.
  • We had a heck of a time trying to get our contract renewal quote. It took several months, which caused some issues with our budgeting process.
  • The way seats are counted is ridiculous. We would not be able to track our seat usage accurately, as any user who logs in uses a seat for a full year from the time they log in, whether they log in again or not. A monthly tally would be so much more practical.
  • There are inconsistencies in the UI. For example, a menu might look and work one way on one screen and differently on another.
  • We use the LMS as first-level client training; it gets clients' feet wet before they take a live training course. Clients appreciate that we can give them admin access so that they can be in control of their users' learning paths.
  • We have used the LMS for our recent internal product certification and have been able to track completions and scores of employees to get a better feel for internal product knowledge and award prizes, making it fun for the participants.
  • Since we have created the certification program, each new hire is enrolled in the program. This has been great for onboarding new hires.
  • Social Learning (Absorb Engage)
We've used Leaderboards and Billboards via Engage.
The support team has always been very helpful and responds quickly to tickets.
Implementation of a new product was intimidating.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Absorb LMS go as expected?

I wasn't involved with the implementation phase

Would you buy Absorb LMS again?

Yes

The account managers have always been great, easy to work with, and knowledgeable. The software does the job we need it to. There can always be improvements, but because the Instructional Designers (two of us) manage the LMS, create courses, and resolve tickets for clients, there really isn't time for us to use more functions.

Absorb LMS Feature Ratings

Learning Management
8.2
Course authoring
Not Rated
Course catalog or library
Not Rated
Player/Portal
10
Learning content
Not Rated
Progress tracking & certifications
8
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
Not Rated
Learning reporting & analytics
7
Social learning
Not Rated
Gamification
7
Single Sign On (SSO) Enabled Learning
9

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