Webex Calling Review
Webex Calling Reviews and Ratings
Rating: 8.5 out of 10
Score
8.5 out of 10
Community insights
TrustRadius Insights for Webex Calling are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Real-time Translation Feature: Users have praised the real-time translation feature of Webex Calling for its ability to enhance communication across different languages, facilitating smoother interactions and understanding during meetings. This feature has been particularly valuable in global settings where language diversity is prevalent.
Unlimited Whiteboards: Many reviewers value the unlimited whiteboards in Webex Calling, citing them as a convenient and flexible tool during meetings that allows for dynamic brainstorming and collaboration. Users appreciate the freedom to ideate without constraints on content creation.
Scalability and Flexibility: The scalability of Webex Calling is appreciated by users, as it eliminates the need for on-premises infrastructure and enables seamless expansion based on their evolving needs, providing a cost-effective solution that adapts to changing business requirements.
Reviews
Videos
Webex Calling Makes Hybrid Work Easy
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
In our organization, we use Webex Calling as the core communication platform for voice calling, replacing our on premise PBX systems. We use it across multiple departments and locations to enable seamless internal and external communication via cloud based telephony. We can make and receive calls through desk phones, desktop applications and mobile devices, no matter where they are located.
Pros
- Reliable call performance with high quality
- Multi Device Experience
- Integrated collaboration and calling with other Webex tools
- Scalable across different locations
Cons
- User Interface could be more modern
- Occasional sync issues with devices
- Whiteboarding export and sharing options could be more
Likelihood to Recommend
According to my experience where Webex Calling is well suited is for hybrid and remote work environments. Our team includes remote employees and hybrid workers across locations worldwide and Webex Calling works exceptionally well for us. The scenario where Webex Calling is less appropriate is where the team is very small or startups that just need basic calling without any advanced routing.
I would use Webex Calling
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
Our business uses this application for daily meetings, educational courses and remote work messages. We utilize Webex Calling as a means to keep in touch with our local and global contacts. It allows professors to teach remotely and students to attend class even if they are sick. Webex Calling proved its use especially during COVID when the campus was shuttered for almost a year.
Pros
- Federated messaging
- Uninterrupted calling
- Provides cost savings
Cons
- Combine the Webex Calling and Webex Meet applications
- Allow for skins for user personalization
- Allow contacts to be added without your contact list
Likelihood to Recommend
Our call centers would benefit from this so we would not have to supply a desk phone nor would we need to worry about timing, VPN timing. We can load this on any laptop and send them home to work.
Vetted Review
10 years of experience
I think Cisco Webex Calling is way behind
Rating: 2 out of 10
IncentivizedUse Cases and Deployment Scope
We've used Cisco Webex Calling in our company many times. Especially for meetings or after work hour courses. I mean...compared to the other various streaming conference platforms out there, in my opinion, Cisco Webex Calling is one of the worst. This left me shocked as I know Cisco is well known for many well-functioning products and programs, however I feel like they didn't really put in much work when it comes to Webex Calling. I think they're very behind compared to others and are missing quite a few functionalities that could be useful. Not to mention, it uses up a lot of the PC's resources.
Pros
- call
- remote access
- video
Cons
- AI features
- reduce resource consumption
Likelihood to Recommend
We used Webex Calling for quite a while especially for after work courses online. Honestly I would've preferred other platforms that we normally use because I'm more used to them and I know how they work. We don't regularly use Webex Calling for internal meetings etc because it's not really our go-to.
Vetted Review
2 years of experience
Cloud Telephony Service with Cisco Webex Calling
Rating: 9 out of 10
Incentivized
Use Cases and Deployment Scope
Webex Calling is the telephony service in my organization, with more than 1500 extensions/end users. Now, [...] has the availability of mobility, hybrid work and flexibility in the telephony communications, while integrating with Webex Contact Center and in turn with the ITSM tool of our service desk and our CRM (SAP). Webex Calling it's great! We can also enjoy the latest innovations at zero cost, such as summarization and simultaneous translation.
Pros
- Connection stability
- Noise reduction and optimizing the speaker voice
- Programmability and API's
Cons
- Pricing
- Analytics in Webex Control Hub
- WxC Integration with Third-Party Phone Systems
Likelihood to Recommend
Webex Calling is a good fit for a 100% cloud phone systems, without the need to deploy local gateways. In [...] we designed a Webex Calling infrastructure integrating a Cloud Connected PSTN that works very well. Also we have integrations with Webex Contact Center to optimize the call center operations.
Vetted Review
4 years of experience
Webex Calling - well worth the investment!
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We use Webex Calling calling to communicate internally and have daily meetings. It is fast, reliable, and easy to use, and we enjoy using it compared to our competitors. We can also use Webex Calling to communicate externally with our clients. The online meetings are strong in connection and simple to use for our clients.
Pros
- Messaging
- Meetings
- Sharing documents
Cons
- Onboarding
- Presentations
Likelihood to Recommend
We use Webex Calling to have internal daily and weekly meetings. It is easy for members to call in and present (for the most part). We can also communicate with external clients and use Webex Calling to have them join a face-to-face meeting to discuss their unique needs. We have been very happy with the product.
Vetted Review
8 years of experience
Webex Calling, friend or foe?
Rating: 6 out of 10
IncentivizedUse Cases and Deployment Scope
Webex Calling was initially used as an external communication tool. With Cloud comms evolving, Webex Calling took a fair amount of time to evolve and we ended up going to Zoom for our primary external communication needs. Webex Calling was also integrated with our call conferencing bridge, which was a good asset.
Pros
- Integration with mobile devices
- single number reach
- Integration with the remaining Cisco portfolio.
Cons
- UX improvements
- Limited integraton with other tools
- The Webex mobile app (vs using native calling) is not very good.
- cost managment (voice usage)
Likelihood to Recommend
if your organization is in a 100% cisco environment, going with cisco Webex Calling makes sense - you can even profit from higher discounts and saving from the enitre portfolio. Especially with the move from legacy on-prem licenses to cloud alternatives. If oyur organization is not a cisco house, you have better options for UC tools.
Vetted Review
5 years of experience
An efficient and A trusted Software: Webex Calling!
Rating: 9 out of 10
Use Cases and Deployment Scope
Been a happy user of Webex Calling since 2021. I have been using it for Cloud-Based calling as Webex Calling is entirely cloud-hosted, eliminating the need for on-premises hardware and reducing maintenance costs. They have also helped us reducing the downtime and go to market time due to that. One of the best things about Webex Calling is that it Offers local calling in over 100 countries, making it ideal for businesses with international operations.
Pros
- VOIP
- Cloud based systems
- Advanced Call Management
- Integrations with Cisco Suite
Cons
- Dependence on Internet Quality
- Costing
- Compatibility with systems
Likelihood to Recommend
I personally feel that it is one of the best calling solutions available in the market. The Cisco team helped us save thousands of dollars by making efficient connections between teams. We use it for internal connections as well as our customer support team is also using it to talk to the customers.
Webex Calling experience
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We are using Webex Calling for many years in our organization. Ours is a multilocation business with wide range of product and services in power/EPC domain. We need to have frequent video conferences and meetings for collaboration and reviews. Webex Calling is excellent too that facilitates the same.
Pros
- We have digital transformation reviews , wherein people join from 14 locations and top management offices.
- We have site and HQ reviews, where lot of discussion and decisions are made.
- We Have lately conducted even top management interviews, with even external candidates and even interview board participating.
Cons
- More interactive
- It can have facility for some AI optimizations
- Good transcripting
Likelihood to Recommend
Very well suited for multilocation meetings with wide no of participants. Less suited if all individuals are joining separately. We face MPLS bandwidth issues in later case.
Makes calling easy and efficient
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
As the name suggests, we use it for calling; it's really easy to use and provides seamless communication; its very versatile; it can be used on any device or OS system. The app also allows you to create and delete users with ease, and we also use Webex Calling with WebEx meetings and WebEx Suite applications.
Pros
- It provides high-quality audio calling
- We can easily route and transfer calls using Webex Calling
- We use it with other Webex applications and it works great
Cons
- The only thing I can think of is that it may not be supported everywhere
Likelihood to Recommend
Its really perfect for calling; it provides high-quality audio. The calls never drop, and it also provides all the features, such as call transferring and routing, for a better experience. It can be used anywhere, such as a PC or phone. The management and administration of Webex Callingis also very easy, so I think it's a must-have for organizations with calling requirements.
Webex Calling Comprehensive Overview
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
Webex Calling is a trustworthy communication tool for cross-border corporate interactions in terms of reliability, agility, quality, versatility and flexibility. It is a modern cloud-based solution with scalable features. The suite includes messaging, meetings, async video, events and more. Webex Calling uses the Cisco Technology so any company will find a renowned business partner behind the solution.
Pros
- Call control
- Voice queuing
- B2B online events / webinars
Cons
- Privacy protection
- Should include special pricing for start ups, NPOs, entrepreneurs
- Security flaws
Likelihood to Recommend
It is a very flexible cloud calling platform for every business with easy implementation and high quality standards. Webex Calling is a cloud powered application very popular among remotely working employees. I highlight some key features such as video meetings, virtual meeting room, file sharing, messaging and white boarding. It has the support and recognition from Cisco, a trustworthy technology partner.