Webex Calling experience
March 10, 2025
Webex Calling experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
We are using Webex Calling for many years in our organization. Ours is a multilocation business with wide range of product and services in power/EPC domain. We need to have frequent video conferences and meetings for collaboration and reviews. Webex Calling is excellent too that facilitates the same.
Pros
- We have digital transformation reviews , wherein people join from 14 locations and top management offices.
- We have site and HQ reviews, where lot of discussion and decisions are made.
- We Have lately conducted even top management interviews, with even external candidates and even interview board participating.
Cons
- More interactive
- It can have facility for some AI optimizations
- Good transcripting
- We have enjoyed the services and been using for many years now.
- The on line/virtual meeting has clear ROI.
- The same features available with less pricey options. But the services are better.
We are using mainly Cisco Webex Calling only. Although Cisco has a complete suite of collab products. we have explored some of the added features like Slido .
The Webex Calling makes it pretty ease to actually establish and add participants in a meeting. Its secure and participation and host settings is convinient.
- Zoom Events & Webinars
We have used zoom also. But for video conf needs for corporates, we feel Webex Calling is also good , a bit pricier.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Webex Calling Feature Ratings
Cisco Hybrid Work
- Webex Meetings
- Webex Calling
- Working from an office or other company space
We after COVID are working from office only . But we have remote sites and teams which need to coolaborate
We have multiple locations with disparate infra and skills
Webex allowed us to bring them on same page , and collaborate
We used it durind COVID and post COVID period. now we are back to office.
Webex is a well rounded robust product and it helps hassle free operation
- Webex
- Zoom
- Google Meet
we have used most other popular products too at different times
Using Webex Calling
10 - We have outsourced IT support engineers
100 - They are diverse set of people
- meeting
- remote collaboration
- training
- interviews
- interviews
- site peer to peer talks
- Tests
- Competitions
- Events
Evaluating Webex Calling and Competitors
Not Sure
- Cloud Solutions
- Ease of Use
We wanted it to be offered to management and not IT users. to the interface had to be easy to use
We would stick to same process.
Webex Calling Training
Webex Calling Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, as we rely on inhouse teams for it
No such case in particular, but the support is good overall
Using Webex Calling
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- call management
- Directory
Yes, but I don't use it
Webex Calling Reliability
Relationship with Cisco
The terms are standard and not much negotiable was necessary
Its standard product, and rates quoted to enterprise customers are normally good.
Upgrading Webex Calling
- Better performance
- Better features
- Ease of use
- AI uses
- Seamless calls
- Easier administration
Comments
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