I think Cisco Webex Calling is way behind
April 04, 2025

I think Cisco Webex Calling is way behind

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We've used Cisco Webex Calling in our company many times. Especially for meetings or after work hour courses. I mean...compared to the other various streaming conference platforms out there, in my opinion, Cisco Webex Calling is one of the worst. This left me shocked as I know Cisco is well known for many well-functioning products and programs, however I feel like they didn't really put in much work when it comes to Webex Calling. I think they're very behind compared to others and are missing quite a few functionalities that could be useful. Not to mention, it uses up a lot of the PC's resources.

Pros

  • call
  • remote access
  • video

Cons

  • AI features
  • reduce resource consumption
  • ai features
  • recording
  • meeting security
Cisco doesn't have many platforms for meetings or generally speaking. I've used many other platforms in the bast and generally speaking for work and for my personal life and I find them way safer, easier to use...much more user-friendly. They're way more on the get go and don't use all of my PC's resources.
If I had to see it as a normal platform as is, it wouldn't be that bad. Considering there are other monstrous other metting applications, I think Webex Calling is not my go-to.. As a matter of fact, it might as well be the last option for me. In my opinion, it doesn't really have a lot of AI integrations as it could, it uses all of the PC's resources, it's not really as safe as other platforms, it doesn't allow you to have channels, doesn't have an antivirus for when u transfer files...we're not quite there yet

Do you think Webex Calling delivers good value for the price?

No

Are you happy with Webex Calling's feature set?

No

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

No

We used Webex Calling for quite a while especially for after work courses online. Honestly I would've preferred other platforms that we normally use because I'm more used to them and I know how they work. We don't regularly use Webex Calling for internal meetings etc because it's not really our go-to.

Webex Calling Feature Ratings

Hosted PBX
1
Directory of employee names
10
Answering rules
5
Call recording
2
Call screening
2
Business SMS/External Messaging
6
Voicemail Transcription
1
Mobile app for iOS
1
Mobile app for Android
1
High quality audio
1
High quality video
2
Calendar integration
8
Meeting initiation
5
Record meetings / events
2
Desktop sharing
1
User authentication
1
Centralized communications management
6
Team messaging
5
Team document sharing
4
Call and meeting analytics
5

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