Best for companies having a lot of enquiries and want to streamline their ticketing system.
- Shared inbox system
- The knowledge base resource
- Customer portal software
Cons
- I wanted a web-hook integration. Not sure if I saw it inside the product.
- The shared inbox interface could be made much more flexible and easy to use. Currently, it feels overwhelming at large.
- The reporting section could be made more analytical and indepth with addition of lot of metrics that can help us make decision.
- High customer satisfaction
- Better NPS scores
- Better reviews from customers in turn help us share the product through WOM (Word of mouth).