Solid Commerce

Helpful tool for managing inventory across multiple platforms: Several users have found Solid Commerce to be a helpful tool for recording a large number of products and managing inventory across multiple pages and marketplaces.

Easy integration with e-commerce platforms: Many reviewers appreciated the easy integration of Solid Commerce with various e-commerce platforms, allowing them to seamlessly work with their existing systems.

User-friendly interface and compatibility with industry players: The user interface of Solid Commerce has been praised by users for its ease of use, making it simple to navigate through different features. Additionally, reviewers have highlighted the compatibility of Solid Commerce with key players in the industry, further enhancing its usefulness.

Integration Challenges: Some users have expressed difficulty integrating external tools like ShipWorks and ShipStation, as well as their DMS. Additionally, they faced issues with uploading files using Excel, which became unreliable. These integration and file upload challenges have led to a lack of reliable automation and communication for some users.

Lack of Key Features: Several reviewers have mentioned that the software is missing important features. One key feature that has been highlighted is the ability to create a purchase order for suppliers, which currently has to be done through spreadsheets. Although it's acknowledged that the company may be working on this feature, its absence has caused inconvenience for some users.

Poor Customer Support: Many users have expressed dissatisfaction with the level of support provided by Solid Commerce. They have mentioned difficulties in getting assistance from customer support, leading to a lack of understanding about the software's purposes and uses. Some users even claimed that major functionality issues went unanswered for seven days or more, causing frustration and hindering their business operations.

Based on user reviews, there are several recommendations for using Solid Commerce:

1. It is important to have a SKU system in place before using Solid Commerce. This helps with efficient inventory and fulfillment management across multiple marketplaces.

2. Instead of relying solely on growth advisors, users recommend seeking support answers independently. This allows for quicker problem-solving and a more self-sufficient approach.

3. Users suggest visiting the online product support desk as a starting point for problem-solving. This resource provides helpful information and guidance.

Some users recommend trying Solid Commerce if you sell on multiple marketplaces and want easy inventory and fulfillment management. However, others strongly advise against using it due to software errors that almost caused significant harm to their business and reputation. Some find Solid Commerce expensive and not worth the price, opting to switch to alternative solutions like Stitch labs and Shipstation with minimal inventory mishaps.