TrustRadius Insights
Users of this product have found it to be incredibly beneficial in anticipating renewals and being more proactive with their clients. By …
Starting at $249 per month
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What is Skalin?
Customer Success Platform that aims to prevents churn with AIPowered by AI, Skalin detects at-risk customers to prevent churn. Skalin allows CS teams to shift from reactive to proactive thanks to its intelligent alerts.Features :A customer relationships platformHealth score to…
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.skalin.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $249 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Skalin?
Customer Success Platform that aims to prevents churn with AI
Powered by AI, Skalin detects at-risk customers to prevent churn. Skalin allows CS teams to shift from reactive to proactive thanks to its intelligent alerts.
Features :
Powered by AI, Skalin detects at-risk customers to prevent churn. Skalin allows CS teams to shift from reactive to proactive thanks to its intelligent alerts.
Features :
- A customer relationships platform
- Health score to prevent churn and boost upselling
- Tasks and alerts for shifting from reactive to proactive
- Playbooks for delivering Success at scale
Skalin Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
Skalin Screenshots
Skalin Integrations
Skalin Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, French |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this product have found it to be incredibly beneficial in anticipating renewals and being more proactive with their clients. By utilizing the software, customers have been able to streamline their renewal process and stay ahead of their clients' needs. Reviewers have praised the product for its ability to better track and manage client renewals, leading to improved customer satisfaction. Additionally, customers have reported increased accuracy in predicting when clients will renew their contracts. This has allowed users to take a more strategic approach to client renewals, resulting in improved client retention rates. Overall, the product has proven to be a valuable tool for businesses looking to optimize their renewal processes and strengthen client relationships.
Simplicity of use: Several users have praised the software for its simplicity of use. They have found it easy to navigate and operate, allowing for effective management and optimization of the customer portfolio.
Relevant information highlighting: Many reviewers have appreciated the software's feature of highlighting the most relevant information. This has further facilitated their tasks and decision-making process, making it easier to focus on key insights.
Helpfulness and responsiveness of Skalin's team: Users have commended Skalin's team for their helpfulness and responsiveness. They mentioned that the team actively seeks feedback from users and implements several features based on that feedback, contributing to a positive experience with the software.
Limited customization options: Some users have expressed frustration with the limited customization options available in Skalin. They feel that they are unable to tailor the software to their specific needs and preferences, which hampers their ability to fully utilize its features.
Lack of integration with other tools: Several reviewers have mentioned that Skalin lacks seamless integration with other commonly used tools and platforms. This makes it difficult for them to streamline their workflow and collaborate effectively across different systems, leading to inefficiencies and a disjointed user experience.
Occasional technical glitches: A few customers have reported experiencing occasional technical glitches while using Skalin. These issues range from slow loading times to system crashes, which can disrupt productivity and cause frustration among users.