Likelihood to Recommend ServiceNow IT Service Management 2025

Q: What are ServiceNow IT Service Management's top competitors?

Agiloft Service Desk (discontinued) , IFS Assyst , and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Overview

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Learn from top reviewers

ServiceNow IT Service Management - Leagues above the competition!

Rating: 10 out of 10

December 19, 2024

IncentivizedVetted ReviewVerified User

We use ServiceNow IT Service Management for all of the standard ITIL components. Change, Incident, Problem, Knowledge and Tasks. It is used by numerous departments in our orga...

Verified user

Analyst

1 year of experience

ServiceNow IT Service Management Review

Rating: 8 out of 10

April 14, 2023

Vetted ReviewVerified User

We are using ServiceNow IT Service Management to create requests, incidents, and change request. If a new employee onbaording to the project need to raise a credentials, lapto...

Harish kumar Vardineni

Project Manager - Information Technology

Technology Lead

Infosys Limited

4 years of experience

Tech guy with 15 years of experience annoyed with ServiceNow.

Rating: 9 out of 10

July 4, 2022

Vetted ReviewVerified User

It's being used across the whole organization. Our entire company sends and finishes tickets using the portal. We use each queue for IT, facilities, and others. Our business n...

Max Lewenhaupt

Employee - Information Technology

EMEA Enterprise Support Specialist

Discovery Networks International

1 year of experience

ServiceNow really does provide service NOW

Rating: 9 out of 10

July 1, 2021

IncentivizedVetted ReviewVerified User

We use [ServiceNow IT Service Management] across our organization to handle all our our own internal support needs: IT issues and requests, employee assistance, etc. We used t...

Jessica Rich

Manager - Product Management

Project manager

Indeed

1 year of experience

ServiceNow IT: The Best ITSM Tool You Must Have!

Rating: 9 out of 10

May 17, 2021

IncentivizedVetted ReviewVerified User

ServiceNow IT Service Management is being used across the organization. It is a very user-friendly and lightweight application. It is accepted by most of our clients to run in...

Sandeep Singh

Consultant - Information Technology

Consultant

DXC Technology

5 years of experience

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Pricing

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Starting Price

$10,000.00

Cloud

per year

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.7

Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.3

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.8

Avg 8.4

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

ServiceNow IT Service Management Integrations

ServiceNow IT Service Management Competitors

Agiloft Service Desk (discontinued)
IFS Assyst
CA Service Management, with CA Service Desk Manager
Cherwell Service Management (discontinued)
Hornbill Supportworks ITSM
ChangeGear Service Desk
Freshservice
BMC Helix ITSM
Ivanti Neurons for ITSM
Solarwinds Service Desk (formerly Samanage)

ServiceNow IT Service Management Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Reviewers rate Self-service tools highest, with a score of 9.8.

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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Companies can't remove reviews or game the system. Here's why

(1-5 of 79)

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ServiceNow IT Service Management - Leagues above the competition!

Rating: 10 out of 10

Incentivized

December 19, 2024

Verified User

Analyst in Information Technology

Insurance Company, 1001-5000 employees

Vetted Review

Verified User

1 year of experience

Likelihood to Recommend

ServiceNow IT Service Management is great for any situation where you need to have a ticketing tool for intake and work tracking purposes. It is created on the ITIL v4 framework and it incorporates it beautifully.

ServiceNow IT Service Management Review

Rating: 8 out of 10

April 14, 2023

Hk

Harish kumar Vardineni

Technology Lead

Infosys Limited (Computer Software, 10,001+ employees)

Vetted Review

Verified User

4 years of experience

Likelihood to Recommend

I have faced laptop vpn issue and i have raised request in ServiceNow IT Service Management and changed priority as critical. Then with in 4 hours my issue resolved because of SLA timeframe mentioned 4 hours for critical request. I have raised admin credentials request for one of new memeber in my project and i have used requested for option To provide new employee name and id instead of mine. For every update related to my request we have received email notifications and status of the request.

Tech guy with 15 years of experience annoyed with ServiceNow.

Rating: 9 out of 10

July 04, 2022

ML

Max Lewenhaupt

EMEA Enterprise Support Specialist

Discovery Networks International (Broadcast Media, 1001-5000 employees)

Vetted Review

Verified User

1 year of experience

View profile

Likelihood to Recommend

The latest versions greatly improved my previous experience. I had the opportunity to learn management modules and we need to improve and reduce the size of our database to improve performance. But it is excellent what they have achieved in these times. With my experience from many years in different countries I have to admit that the Catalog builder tool saves a lot of time. It's excellent.

ServiceNow really does provide service NOW

Rating: 9 out of 10

Incentivized

July 01, 2021

JR

Jessica Rich

Project manager

Indeed (Information Technology & Services, 10,001+ employees)

Vetted Review

Verified User

1 year of experience

Likelihood to Recommend

I think [ServiceNow IT Service Management is] best suited for very straight-forward customer support type ticketing. If the problem can't be solved by the customer support team, then the ticket likely is a larger issue (ie: a bug) and then likely a Jira ticket would need to be created for more robust documentation.