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Salesforce Commerce Cloud

Salesforce Commerce Cloud
Formerly Demandware

Overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.7
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.4
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

8.3
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.3
Avg 7.9
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate Personalized recommendations highest, with a score of 9.3.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

Companies can't remove reviews or game the system. Here's why
(1-5 of 37)

Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10
November 21, 2024
Vetted Review
Verified User
Salesforce Commerce Cloud
3 years of experience
Online Storefront (9)
78.88888888888889%
7.9
Product catalog & listings
80%
8.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Branding
100%
10.0
Mobile storefront
N/A
N/A
Product variations
100%
10.0
Website integration
30%
3.0
Visual customization
100%
10.0
CMS
100%
10.0
Online Shopping Cart (2)
N/A
N/A
Abandoned cart recovery
N/A
N/A
Checkout user experience
N/A
N/A
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
96.66666666666666%
9.7
Promotions & discounts
90%
9.0
Personalized recommendations
100%
10.0
SEO
100%
10.0
eCommerce Business Management (5)
80%
8.0
Multi-site management
N/A
N/A
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
100%
10.0
Custom functionality
100%
10.0

High-level review of Salesforce Commerce Cloud

Rating: 7 out of 10
August 21, 2024
Vetted Review
Verified User
Salesforce Commerce Cloud
5 years of experience
Online Storefront (9)
73.33333333333333%
7.3
Product catalog & listings
80%
8.0
Product management
90%
9.0
Bulk product upload
60%
6.0
Branding
40%
4.0
Mobile storefront
70%
7.0
Product variations
60%
6.0
Website integration
80%
8.0
Visual customization
90%
9.0
CMS
90%
9.0
Online Shopping Cart (2)
100%
10.0
Abandoned cart recovery
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
60%
6.0
eCommerce security
60%
6.0
eCommerce Marketing (3)
80%
8.0
Promotions & discounts
80%
8.0
Personalized recommendations
100%
10.0
SEO
60%
6.0
eCommerce Business Management (4)
72.5%
7.3
Multi-site management
70%
7.0
Order processing
80%
8.0
Inventory management
90%
9.0
Custom functionality
50%
5.0

Powerhouse in the Ecommerce World

Rating: 8 out of 10
July 03, 2024
Vetted Review
Verified User
Salesforce Commerce Cloud
2 years of experience
Online Storefront (9)
71.11111111111111%
7.1
Product catalog & listings
90%
9.0
Product management
70%
7.0
Bulk product upload
70%
7.0
Branding
50%
5.0
Mobile storefront
80%
8.0
Product variations
50%
5.0
Website integration
80%
8.0
Visual customization
80%
8.0
CMS
70%
7.0
Online Shopping Cart (2)
60%
6.0
Abandoned cart recovery
60%
6.0
Checkout user experience
60%
6.0
Online Payment System (1)
60%
6.0
eCommerce security
60%
6.0
eCommerce Marketing (3)
73.33333333333333%
7.3
Promotions & discounts
70%
7.0
Personalized recommendations
80%
8.0
SEO
70%
7.0
eCommerce Business Management (5)
78%
7.8
Multi-site management
90%
9.0
Order processing
80%
8.0
Inventory management
50%
5.0
Shipping
80%
8.0
Custom functionality
90%
9.0

SFCC for the developer-ready OOTB organization

Rating: 7 out of 10
October 06, 2022
GP
Vetted Review
Verified User
Salesforce Commerce Cloud
7 years of experience
Online Storefront (9)
66.66666666666667%
6.7
Product catalog & listings
80%
8.0
Product management
80%
8.0
Bulk product upload
80%
8.0
Branding
40%
4.0
Mobile storefront
50%
5.0
Product variations
80%
8.0
Website integration
70%
7.0
Visual customization
80%
8.0
CMS
40%
4.0
Online Shopping Cart (1)
80%
8.0
Checkout user experience
80%
8.0
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (3)
80%
8.0
Promotions & discounts
100%
10.0
Personalized recommendations
90%
9.0
SEO
50%
5.0
eCommerce Business Management (5)
90%
9.0
Multi-site management
90%
9.0
Order processing
90%
9.0
Inventory management
90%
9.0
Shipping
90%
9.0
Custom functionality
90%
9.0

Great Product for B2B Sales!

Rating: 8 out of 10
April 28, 2022
HP
Vetted Review
Verified User
Salesforce Commerce Cloud
3 years of experience
Online Storefront (8)
82.5%
8.3
Product management
80%
8.0
Bulk product upload
80%
8.0
Branding
70%
7.0
Mobile storefront
100%
10.0
Product variations
100%
10.0
Website integration
70%
7.0
Visual customization
70%
7.0
CMS
90%
9.0
Online Shopping Cart (2)
95%
9.5
Abandoned cart recovery
90%
9.0
Checkout user experience
100%
10.0
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (3)
86.66666666666666%
8.7
Promotions & discounts
90%
9.0
Personalized recommendations
90%
9.0
SEO
80%
8.0
eCommerce Business Management (5)
90%
9.0
Multi-site management
100%
10.0
Order processing
80%
8.0
Inventory management
100%
10.0
Shipping
80%
8.0
Custom functionality
90%
9.0
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