High-level review of Salesforce Commerce Cloud
June 11, 2024
High-level review of Salesforce Commerce Cloud
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Commerce Cloud
We use Salesforce Commerce Cloud as our main system for our e-commerce platforms. We have been evolving our Salesforce platform during the last 3 years, and we are currently using the headless solution for Salesforce Commerce Cloud. It helps us to create a good user experience and visuals on the front by using l state-of-the-art solutions out of a Salesforce framework and gives our team of merchants a good environment for the backoffice tasks.
Pros
- Scalability for multiple countries
- Integration with our Salesforce products
- Options in the back-office
Cons
- Integration with ERPs like SAP or Microsoft Dynamics
- Integration with payment platforms
- Fraud management
- 20% increase in sales using A/B testing
- 5% increase in sales using Einstein
- Revenue increase YoY
We selected Salesforce Commerce Cloud due to the options available on the back-office for merchants. The availability to create complex scenarios. The scalability for multiple countries and languages. The integration with other Salesforce solutions already in place to create consumer journeys and measure every step on the e-commerce.
Do you think Salesforce Commerce Cloud delivers good value for the price?
No
Are you happy with Salesforce Commerce Cloud's feature set?
No
Did Salesforce Commerce Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Commerce Cloud go as expected?
Yes
Would you buy Salesforce Commerce Cloud again?
Yes
Comments
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