Overview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX Central Service Review
RingEX Review
Value for the Money
Consolidating Your Tech Stack Helps BIG Time!
RingEX Bring Best of Class VOIP Solutions to SMB's
Excellent Service from Ring!
RingCentral MVP - Review in Education Setting
It's fast, reliable, easy to set up/use & has been well received by all …
RingEX is a pricey but very reliable VOIP option for business phones.
RingEX has potential, but may not be ideal for franchise organizations...
RingEX is a good VOIP System in General
RingEX - Rockstar app at a low price
RingEX
RingEX is a solid, reliable upgrade from on-prem VOIP
How RingEX Differs From Its Competitors
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
The flexibility of the mobile app, so you don't have to ring external people …
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (126)8.686%
- Answering rules (135)8.383%
- Message alerts (140)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Product Demos
RingEX Interactive Demo - G2
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.2Multi-level Interactive Voice Response (IVR)(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.4User templates(97) Ratings
Create and apply batch configurations to multiple users at once
- 8.1Call reports(126) Ratings
Historical call analysis and trending metrics
- 8.9Directory of employee names(124) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(135) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.6Call recording(126) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(106) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(116) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(140) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.6Video conferencing(98) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(113) Ratings
Audio conferencing credentials for all on the system.
- 8.1Video screen sharing(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8Instant messaging(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(112) Ratings
App for iPhone and iPad
- 9Mobile app for Android(94) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
RingEX Integrations
RingEX Competitors
RingEX Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(421)Attribute Ratings
- 8.9Likelihood to Renew15 ratings
- 8.1Availability89 ratings
- 8Performance2 ratings
- 8.5Usability11 ratings
- 5Support Rating28 ratings
- 7.3In-Person Training1 rating
- 7.8Implementation Rating6 ratings
- 7Configurability1 rating
- 9.8Product Scalability2 ratings
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(1-2 of 2)- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- 70%7.0
- Call reports
- 100%10.0
- Directory of employee names
- N/AN/A
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- 100%10.0
- Video conferencing
- N/AN/A
- Audio conferencing
- 80%8.0
- Video screen sharing
- N/AN/A
- Instant messaging
- 70%7.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- Reduced internal support calls
- High cost per month per user
- High reliability
- Cloud Solutions
- Scalability
- Ease of Use
- Implemented in-house
- Missing Features
- User Training\Notification
Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
- Screens robocalls.
- Easy to transfer calls.
- Easy to set up conference calls.
- Call quality isn't the greatest. Sometimes there is a lag or an echo.
- I have had people tell me that my line doesn't always switch over to voicemail.
- Some companies' website verification texts or calls are automatically blocked.
- Affordable phone system.
- Video conferencing software included.
- A phone app that allows me to be away from the office.
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- N/AN/A
- Answering rules
- 100%10.0
- Call recording
- N/AN/A
- Call park
- N/AN/A
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 80%8.0
- Audio conferencing
- N/AN/A
- Video screen sharing
- 80%8.0
- Instant messaging
- 10%1.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 100%10.0
- Didn't have to make a huge outlay for a phone system.
- The phone app allows my to use the phone away from my primary office.
- I have the ability to scale up the system whenever needed.
- It integrates with my CRM allowing me to save time tracking client contacts.
- Zoom, Grasshopper and Frontier Communications
- Inter-office meetings
- Client Meetings
- Continuing education
- Occasional tech troubleshooting
- Real-time walk-throughs of business processes
- client education
- Implemented in-house
- making sure there was enough bandwith to handle voip and meetings
- no training
- Phone calls
- Meetings
- Texting
- locating links to meetings
- syncing address book to salesforce
- Salesforce
- Outlook
- Single Signon
- AppExchange or similar marketplace
- less issues with the program loading correctly
- Hope to have continued improvements with management of computer resources