RainKing (DiscoverOrg) Termination Surprise
- The product worked as advertised, and saved us data entry and research effort to get targeted companies into SFDC.
- The termination language in the purchase contract was buried in a Terms and Conditions included by reference as a URL. Every customer should understand the termination provisions. Ours included (https://discoverorg.com/rainking-terms-conditions-2016/) language that DiscoverOrg mandates that we remove all contacts from our databases that we obtained during the term. People should understand that the information service is "licensed" and ownership of the information remains the property of DiscoverOrg. It is expensive and complicated to locate and remove contacts that were obtained through this product. If we had known this in advance, we would not have purchased the product. Other suppliers do not have this egregious termination obligation.