Overview
What is OpenAir PSA?
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
A Monster Software for your Company.
Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics
Excellent Project Management Tool and Time Tracking!
OpenAir in Professional Services
Good for time tracking and projects/resources management
Scalable project, time and expense resource
All-in-one business forecasting and time tracking tool
OpenAir is the PM and Resourcing Tool You Need
NetSuite OpenAir PSA Review
Resource & Project Management Dream
OpenAir does the Job
Good PSA for simple use with a pleasant UI but challenges for more robust project detail management and reporting
OpenAir -- Energetic, open-minded leadership; Most flexible PSA meets our detailed needs
Great for professional services organizations
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Task Management (15)8.080%
- Resource Management (15)7.575%
- Budget and Expense Management (14)7.575%
- Timesheet Tracking (14)7.070%
Pricing
What is OpenAir PSA?
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
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Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 8Task Management(15) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 7.5Resource Management(15) Ratings
Resource management is workload planning to maximize resources.
- 8Gantt Charts(9) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 6Scheduling(12) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 6Workflow Automation(9) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 8Team Collaboration(12) Ratings
Team collaboration capabilities let team members work directly with each other and provide team updates.
- 6Support for Agile Methodology(7) Ratings
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
- 7Support for Waterfall Methodology(8) Ratings
Waterfall methodology is a tradition development method that is linear and sequential.
- 8.5Document Management(6) Ratings
Document management provides for centralized management of all project documents.
- 7Email integration(9) Ratings
Email integration allows work requests to be made directly from email.
- 7.5Mobile Access(12) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7Timesheet Tracking(14) Ratings
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
- 8Change request and Case Management(10) Ratings
Change request and change management enables tracking of all customer requests including priority and timeframe.
- 7.5Budget and Expense Management(14) Ratings
Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.
Professional Services Automation
Features that support professional services organizations
- 8Quotes/estimates(5) Ratings
Ability to create, manage and send project fee proposals to customers
- 9Invoicing(7) Ratings
Ability to create, manage and send invoices to clients during or after completion of a project
- 8.5Project & financial reporting(9) Ratings
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
- 9Integration with accounting software(7) Ratings
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is OpenAir PSA?
Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
OpenAir PSA Video
OpenAir PSA Competitors
OpenAir PSA Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(49)Attribute Ratings
- 8.2Likelihood to Renew7 ratings
- 10Availability3 ratings
- 9Performance3 ratings
- 9.4Usability4 ratings
- 5.5Support Rating6 ratings
- 10In-Person Training2 ratings
- 10Implementation Rating2 ratings
- 8Configurability2 ratings
- 10Product Scalability2 ratings
- 10Ease of integration2 ratings
- 10Vendor pre-sale2 ratings
- 10Vendor post-sale2 ratings
Reviews
(1-2 of 2)Resource & Project Management Dream
- Time Tracking
- Expense Tracking
- Resource Management
- Deliverable Management
- Reporting
- N/A
- Task Management
- 100%10.0
- Resource Management
- 100%10.0
- Gantt Charts
- N/AN/A
- Scheduling
- N/AN/A
- Workflow Automation
- N/AN/A
- Team Collaboration
- N/AN/A
- Support for Agile Methodology
- N/AN/A
- Support for Waterfall Methodology
- N/AN/A
- Document Management
- N/AN/A
- Email integration
- N/AN/A
- Mobile Access
- 80%8.0
- Timesheet Tracking
- 100%10.0
- Change request and Case Management
- N/AN/A
- Budget and Expense Management
- 100%10.0
- Quotes/estimates
- N/AN/A
- Invoicing
- N/AN/A
- Project & financial reporting
- 100%10.0
- Integration with accounting software
- 100%10.0
- Keep track of open deliverables
- Report on trend data
- Keep track of resources/ employees
- Manage schedules
We used to use QuickArrow which went end of life at the end of 2009.
We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.
Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
- Time Management
- Expense Management
- Resource Management
- Project Management
- Supplemental HR tool
- Unsure
- Product Features
- Product Usability
- Implemented in-house
- User acceptance
- Migrating good data from the old PSA
- Self-taught
- Reporting
- Schedule Exceptions: Time Off
- NetSuite
- SalesForce
- N/A
- File import/export
- API (e.g. SOAP or REST)
- Easier reporting
- Not sure
Great product, but UI needs a facelift.
- Integration between various modules is seamless and they complement each other well.
- Resource management and planning.
- Project planning and monitoring in terms of traditional project management metrics.
- Reporting and dashboards were flexible.
- From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
- The interface could use improvements from a usability perspective. It needs a bit of a face-lift. For example, setting up reports is cumbersome and time consuming.
- It needs to increase flexibility for more advanced resource booking assignments such as recurring bookings.
- Configuration by department would be ideal. For a company that adopted the solution across the board, some of the configuration options wouldn't work for some departments which required compromises and in some cases we are not using some of the features Services would have desired.
- We increased our utilization in Services from 90% to over 100% using the resource management tools.
- We reduced our backlog/queue time for starting new projects from 2 months to 2-4 weeks. With greater visibility, we were able to better plan our staffing needs for short/long term needs.
- We had greater visibility for project managers in regards to the monitoring of contracts from an invoicing perspective resulting in increased billings and reduced time to get invoices out the door.
- Given the integration of the solution, there was access to time off requests as well as company holidays (especially for co-location/countries). It allowed us to have greater visibility to ensure we had the proper staffing levels and were able to maximize our time and material opportunities over any period.
- FinancialForce PSA,Mavenlink,Projector PSA
- Resource planning and forecasting for financial purposes as well as defining our upcoming staffing needs.
- Visibility into our utilization for booked business as well as sales opportunities.
- Complete integration for customer invoice generation using approved time sheets and then getting the information to Quickbooks.
- Project planning tools and metrics for project managers.
- Workflow for approvals of resource requests, time sheets, expense reports and invoicing.
- Revenue recognition and financial planning.
- We've been able to use project stages to segment our product license contracts so that we can track invoicing, renewals and profitability.
- Tracking sales opportunities for resource and financial forecasting.
- Price
- Product Features
- Vendor implemented
- Internal process changes and adoption.
- In-person training
- Project tracking
- Time and expense tracking
- Resource management
- Reporting can be a little clunky to setup and figure out which reports to use for different situations.
- Integration isn't seamless.
- Quickbooks
- Salesforce.com
- File import/export
- Improved UI.