OnPage alerting helps us help others
Rating: 10 out of 10
July 06, 2022
CH
Vetted Review
Verified User
5 years of experience
We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.
- Alerts our team
- Allows us to see progress
- Maintains Realtime updates
Cons
- easier UI
- Better messaging functions
- Better integration into Microsoft applications
- Multiple people can be alerted at once
- Use with cell phones
- Can review logs and past alerts
- Helped us meet our clients response time
- makes our on-call take responsibility
- Let us update everyone at the same time saving phone calls to each person
We selected OnPage to help us alert all our on-call techs at once in an easy-to-use platform that works on both android and apple products. We have implemented this for all our on-call procedures for accurate tracking and accountability. This has helped us get to our customer's needs anytime 24/7.
35
on call technicians
2
Our IT team
- On call
- reporting
- updates
- on call rotation
- NOC to tech communication
- escalations
- A+++ or ATG customers
- Integrate with Ticketing applications
- Integrate with outlook
No
- Price
- Product Features
- Product Usability
Ability to alert multiple people at once and the ease of updating the list.
None
- Don't know
- not aware
- N/A
- None that I know of
- No Training
Yes
No - I am not sure why I did not make the decision.
No
We had issues with set up and account creation and OnPage team helped right away with a quick response.
- Being able to use an app for my phones
- Being able to use online with little to no training
- User friendly
- None
- n/a
- None
Yes
Very well for our on the go team.
- None
- n/a
- none
did not integrate
- Outlook
- Illuminate
- Webex
no
None
No
N/A
No