TrustRadius: an HG Insights company

Notion Reviews & Insights

Score8.7 out of 10

1,117 Reviews and Ratings

Top industries

Based on 9,775 HG Insights installations.

Powered by

Community Insights for Notion

Synthesised from 54 verified reviews.


Synthesised from 54 reviews


In TrustRadius reviews, Notion is widely adopted by organizations for its robust capabilities in managing tasks, projects, and information, with 37% of reviewers highlighting its utility for organization and task management. It serves as a centralized information hub for knowledge management, documentation, and operational procedures, supporting diverse teams. Reviewers praise its versatility, customization, and strong ability to organize complex data through nested pages and powerful database functionalities.

Reviewers report a positive return on investment, primarily through significant time savings and enhanced team collaboration, often consolidating multiple tools. However, frequent concerns include the platform's speed and responsiveness, especially with large datasets, and a sometimes complex user interface that can hinder navigation. Some users desire more robust customization and improved native automation. Despite an initial learning curve, overall sentiment suggests Notion is a valuable asset for optimizing operations.


  • Robust information organization and structuring capabilities.
  • Comprehensive project and task management.
  • Extensive template library for various documentation.
  • Powerful database and table functionalities.
  • High versatility and customization for diverse workflows.
  • Platform speed and responsiveness issues, particularly with large datasets.
  • Complex user interface and navigation can hinder usability.
  • Limitations in customization and layout options for page design.
  • Limited native automation capabilities and third-party integrations.
  • Database performance concerns, including data loss and formula creation.
What other products like Notion have you used or evaluated?

From 54 reviews

Reviewers frequently compare Notion to a range of other collaboration and project management tools, indicating a diverse competitive landscape for its functionalities. The most commonly mentioned alternative is ClickUp, cited by 19% of reviewers, often alongside other popular platforms like monday.com or Atlassian Jira. Several other project management and task tracking tools also feature prominently in comparisons. Asana, Trello, Atlassian Jira, and Miro were each mentioned by 9% of reviewers. These comparisons suggest that users often evaluate Notion within a broader ecosystem of tools designed for task management, project tracking, and collaborative whiteboarding. The varied nature of these alternatives, from dedicated project management suites to more visual collaboration platforms, highlights Notion's versatile application across different user needs and workflows. This pattern of comparison underscores Notion's positioning as a flexible tool that can serve functions typically handled by multiple specialized applications.

ClickUp

ClickUp and monday.com

Asana

Asana, ClickUp and monday.com

Trello

Trello and Google Sheets

What positive or negative impact (i.e. Return on Investment or ROI) has Notion had on your overall business objectives?

From 54 reviews

Notion generally demonstrates a positive return on investment for business objectives, primarily by enhancing operational efficiency and consolidating workflows. A significant portion of reviewers, 28%, reported substantial time savings, attributing this to streamlined processes and reduced search times for information. This efficiency gain is often linked to the platform's ability to centralize documents, tasks, and processes, a benefit highlighted by 20% of reviewers. Furthermore, Notion facilitates improved team collaboration and communication, cited by 13% of the feedback, by providing a shared workspace and reducing inter-team friction. The platform's capacity for tool consolidation also contributes to its positive ROI, with 7% of reviewers noting a reduction in the number of separate SaaS applications required. However, some reviewers, also 7%, indicated that an initial learning curve and setup time can pose a challenge, requiring an upfront investment of effort before realizing the full benefits. Despite this initial hurdle, the overall sentiment points to Notion as a valuable asset for optimizing business operations and achieving organizational goals.

Time Savings

Onboarding time has significantly reduced, possibly up to 70-80%, as new joinees can just be shared required notion documents.

Centralization and Organization

It helped me centralize everything in one place — documents, processes, tasks... This saved time, reduced clutter and made communication with the team much easier.

Collaboration and Communication

Great for document collaboration and writing collaborative product specs.

Besides Notion, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 54 reviews

Reviewers frequently utilize a diverse array of software alongside Notion, primarily focusing on tools that enhance collaboration, project execution, and specialized creative or analytical tasks. The most prominent category of supplementary software is Project Management and Task Tracking, mentioned by 30% of reviewers, indicating a need for dedicated solutions in this area. Communication and Messaging Apps are also widely adopted, with 26% of reviewers citing their use for team coordination and external engagement. Emerging trends include the integration of AI and Automation Assistants, noted by 13% of the sample, suggesting a growing reliance on intelligent tools for efficiency. Design and Creative Software, mentioned by 11% of reviewers, highlights the use of specialized applications for visual content and product design. Lastly, Cloud Storage and Docs, cited by 9% of reviewers, remains a foundational component for document management and collaboration. Across these categories, reviewer sentiment is mixed, reflecting the varied experiences and specific needs driving the adoption of these complementary tools.

Project Management and Task Tracking

Asana, Factors.AI, Vector, Calendly, HubSpot CRM, Anthropic Claude

Communication and Messaging Apps

Microsoft Teams, Microsoft 365 Business Premium, OneDrive

AI and Automation Assistants

Asana, Factors.AI, Vector, Calendly, HubSpot CRM, Anthropic Claude

Describe how you use Notion in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 54 reviews

Notion is widely adopted by organizations primarily for its robust capabilities in managing tasks, projects, and information. A significant 37% of reviewers highlight its utility for organization and task management, citing its effectiveness in handling project planning, to-do lists, and ongoing team responsibilities. Beyond task execution, the platform serves as a critical resource for knowledge management and documentation, a use case mentioned by 26% of reviewers, consolidating various internal documents and standard operating procedures. This dual functionality contributes to Notion's role as a centralized information hub, also noted by 26% of reviewers, where teams can store and access essential company guidelines, HR documentation, and project-related data. The product's versatility and customization options are frequently praised, with 20% of reviewers appreciating its adaptability to diverse business needs and workflows. Furthermore, Notion significantly enhances collaboration and communication within teams, as observed by 17% of reviewers, by providing shared workspaces for idea exchange and progress tracking.

Organization and Task Management

We have a board set up so that if a new starter comes in they can see all the ares we are working on and assign them tasks that they can do concurrently.

Knowledge Management and Documentation

1. Knowledge management - All technical, non-technical, legal, or otherwise documents written and stored on Notion.

Centralized Information Hub

I also use it as a library to gather relevant information and insights.

Please provide some detailed examples of areas where Notion has room for improvement.

From 54 reviews

Reviewers frequently identified several areas where Notion could be improved, primarily concerning its operational performance and user experience. The most prominent concern, cited by 30% of reviewers, revolves around the platform's speed and responsiveness, particularly when handling extensive projects or large datasets. This often manifests as slow loading times, lag, and occasional freezing, especially on less powerful devices or within the mobile application. A significant portion of feedback, from 19% of reviewers, also highlighted challenges with the user interface and navigation, describing it as complex and sometimes difficult to maneuver, making it hard to locate specific features or information. Beyond these overarching themes, reviewers also pointed to specific feature enhancements. Approximately 9% of reviewers expressed a desire for more robust customization and layout options, seeking greater control over page design and content presentation. Additionally, 7% of reviewers noted limitations in native automation capabilities and integrations with third-party tools, suggesting that deeper connections could enhance workflow efficiency. Another 7% of reviewers raised concerns regarding databases, citing performance issues with large datasets, a desire for more intuitive formula creation akin to spreadsheets, and reports of data loss.

Performance and Speed

Task and time tracking - slow app, time tracking is difficult to execute.

User Interface and Navigation

Things are a bit difficult to find

Customization and Layout

Make the home page more customise-able

Please provide some detailed examples of things that Notion does particularly well.

From 54 reviews

Notion is widely recognized by reviewers for its robust capabilities in organizing and structuring information, a benefit cited by 30% of users. This core strength extends to facilitating comprehensive project and task management, a key advantage highlighted by 20% of the reviews. The platform's ability to create nested pages and hierarchical structures allows users to manage complex data and relationships effectively. Reviewers frequently commend Notion's extensive template library, with 13% noting its utility in streamlining various documentation and planning needs. Furthermore, its powerful database and table functionalities, also mentioned by 13% of reviewers, are instrumental in managing structured data and providing diverse views for project components. These features collectively enable users to maintain organized spaces, define projects, track tasks, and collaborate efficiently, making Notion a versatile tool for both personal and professional use.

Organization and Structure

Organization

Project and Task Management

Project and task management.

Organization

Easy organisation

Loading Reviews List....