NextGen Healthcare EHR

Score7.3 out of 10

68 Reviews and Ratings

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Reviews

39 Reviews

NextGen Healthcare EHR

Rating: 8 out of 10

Incentivized

March 26, 2026

Use Cases and Deployment Scope

NextGen Healthcare EHR has been our electronic medical record for over 10 years. It organizes our patient records, scanned documents, SOAP and procedure notes as well as test results, labs and consult letters.

Pros

Problem list organized
SOAP notes
Labs

Cons

IMO functionality improved
Current Vital signs, BMI listed on top toolbar
Cross over with problem list and health history in SOAP note

Likelihood to Recommend

Works well in a Federally Qualified Health Center family practice but I doubt specialty offices like dermatology would find it adequate.

Verified User

Employee in Professional Services (51-200 employees)

Vetted Review

7 years of experience

NextGen EHR for Ambulatory Offices

Rating: 5 out of 10

March 26, 2026

Use Cases and Deployment Scope

We use NextGen EHR as our ambulatory medical records system. Currently, all physicians clinics in our organization are using NextGen. NextGen works. It isn't flashy, it isn’t super feature rich, and has plenty of issues. In fact, we spend much more time troubleshooting issues than we do with Cerner (which we use inside the hospital). Support is meh, there is a large learning curve, and a lot of things NextGen should be taking care of support-wise (such as monitoring server resource usage), they don’t. When it works, it’s alright. When it doesn’t work (often), it’s frustrating.

Pros

Ambulatory EHR
User management
Breaking up software components into individually managed modules

Cons

Password management (resets)
Server Maintenance
Support
SLAs

Likelihood to Recommend

I’m not sure I would recommend this to anyone looking at unboxing a new EHR from scratch. It’s cheaper than other options, but rightfully so. If you are on a very tight budget, consider NextGen, but otherwise look somewhere else. Unless you can dedicate a decent team to just working within NextGen support for your organization.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

NextGen EHR Review

Rating: 10 out of 10

Incentivized

March 23, 2026

Use Cases and Deployment Scope

I use NextGen Healthcare EHR daily to document my SOAP notes as a provider in primary care. With Nextgen EHR I can document accurately, and it has comprehensive built in tools. I can also use other tools like ambient to help facilitate and speed up the SOAP completion. I do not have any know business problems to address thus far.

Pros

Transfer information from tablet to desktop
Easy to navigate from tabs
Easy to formulate a prescription from the Rx tab

Cons

The task messages do not save in the chart
PAQ and clinical tasks can duplicate

Likelihood to Recommend

Easy to navigate and document in the SOAP tab with specific templates.

Verified User

Professional in Professional Services (51-200 employees)

Vetted Review

2 years of experience

Next gen review.

Rating: 10 out of 10

Incentivized

February 25, 2026

Use Cases and Deployment Scope

I use Next GEN as a provider to access health records, reviewing patients’ labs, charting, ordering tests, referrals, and in any aspect of a patient’s care. I am really unsure as to what this question means by asking what business problems the product addresses. My company, Next GEN, is used in multiple ways, including billing, registration, Next GEN AI, and more.

Pros

Ease of being able to chart with templates.
The RX system is particularly well easy to access and to send medication’s.

Cons

Some templates seem to have issues that have not been resolved.
With the new update, I feel it doesn’t function as well as the previous one, and it's harder to access and find things, or navigate.

Likelihood to Recommend

Overall, I have used Next GEN since 2012. The system just keeps getting better. I would recommend that any provider be able to use it. That’s just a wonderful charting system that is easy to use and has an accurate record.

sharon ward

Nurse practitioner at MCHC (501-1000 employees)

Vetted Review

15 years of experience

NextGen review

Rating: 6 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

I use NextGen every day as our EHR system. I am a provider in Primary care and use it to document all patients that I see. NextGen provides a comprehensive EHR system and allows me to fully and accurately document all patient charts. I am able to use it on a desktop, laptop or my phone making its accessibility when seeing patients very easy.

Pros

Provides access on a laptop, phone or desktop
Provides clear navigation in the system
Communicates well with the IT staff at my company

Cons

It can take time to navigate to different sections, too many clicks to achieve the task
There are areas where text can get cut off and you have to go to a different section to provide additional text

Likelihood to Recommend

Once you learn how to use and navigate the system it is easy to use. It provides thorough and organized information in the charts.
With NextGen Mobile, I am able to go into patient rooms with just my phone and review patient lab results and medications without having to use a laptop or desktop, making my patient encounter more efficient.

Verified User

Professional (201-500 employees)

Vetted Review

4 years of experience

good start

Rating: 7 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

this is our current EHR. we use the software daily in multiple offices across several specialties.

Pros

efficient prescribing module
reasonable in office communication workflow
integrating AI dictation to reduce documentation time

Cons

needs improvement as a pediatric EHR solution
AI dictation puts details in incorrect section of SOAP note
currently no connection to our states controlled medications website

Likelihood to Recommend

prescribing. document SOAP notes.

Verified User

Director in Professional Services (201-500 employees)

Vetted Review

8 years of experience

NextGen Review

Rating: 10 out of 10

Incentivized

October 27, 2025

Use Cases and Deployment Scope

Day to Day clinical and billing operations for a podiatry company.

Pros

Scheduling
Revenue Reports

Cons

AR Reports - I wish I could get accurate data on dates that have passed to measure our progress
Copay reports - I'd like to know employee performance with this metric

Likelihood to Recommend

Overall, I think it's a great program.

Kevin Merlos

Administrator in Professional Services at Foot and Ankle Institute (51-200 employees)

Vetted Review

7 years of experience

Well-Suited for Orthopedic Practices

Rating: 8 out of 10

October 27, 2025

Use Cases and Deployment Scope

We are an orthopedic practice utilizing NextGen Healthcare’s EHR and EPM systems in our clinical operations. The EHR supports orthopedic documentation, e-prescribing, and regulatory compliance, while the EPM streamlines scheduling, billing, and claims management. We also utilize Therapy Suite to coordinate care between providers and therapists.

Pros

Communication
Upgrade Support
Resources

Cons

Technical Support is not in the USA, making communication difficult
To get a case escalated, most times need to ask to get it escalated
Patient Portal has to many steps to get set up and maintain running. The inbox for portal messages staff never understand.

Likelihood to Recommend

NextGen Healthcare EHR works well for specialty practices like orthopedics, offering customizable templates, therapy suite integration, and efficient scheduling and billing through EPM. The patient portal is difficult to utilize, but still functional.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

16 years of experience

NextGen Healthcare Review

Rating: 7 out of 10

Incentivized

October 1, 2025

Use Cases and Deployment Scope

We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.

Pros

The inter office messages are easy to send and view
Claim history on the practice management side is easy to view and it is easy to print the HCFA
The knowledge base is helpful as is the training page for new employees

Cons

It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
It is inconvenient that only one user at a time can be working in a SOAP note
It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge

Likelihood to Recommend

NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.

Verified User

Manager (11-50 employees)

Vetted Review

4 years of experience

A solid customizable system.

Rating: 6 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

Our entire clinic runs on NextGen Healthcare EHR. Business office, nurse and physician documentation, infusion documentation, patient portal, analytics. We have 12 specialty physicians in our practice who use this software on a daily basis. We use several plugins such as Luma, Instamed, NextGen Share, and we have interfaces between NextGen and our lab and radiology software.

Pros

Templates and documents are pretty easy to customize to meet our needs
Pre-visit insurance verification

Cons

PXP patient portal has been very buggy with a lot of downtime
Reporting tools can't always pull the data we're looking for
Support can be slow to respond at times.

Likelihood to Recommend

The system has so many options that at times it can be overwhelming for users to try to find what they need. Tech savvy users can accomplish a lot in this software, but folks who aren't as good with computers can really struggle.

Verified User

Manager in Quality Assurance (51-200 employees)

Vetted Review

12 years of experience

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