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NextGen Healthcare EHR

Score7.3 out of 10

68 Reviews and Ratings

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What is NextGen Healthcare EHR?

NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easier, though on-premise options are also available.

NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting.

Through integrating an EHR and PM system, the software helps to enhance patient engagement, better manage the practice's revenue cycle, optimize the management of its patient population, and expand communication with other healthcare organizations.

NextGen® Office is a cloud-based EHR designed to support practice growth, save staff time, and increase patient volume. The integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a patient portal.

Through the portal, patients can manage their care as they are enabled to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Media

NGE Practice Management - a patient chart
NextGen Healthcare's Ambient Assist
the Patient Experience on a mobile device
the Patient Experience Dashboard

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Top Performing Features

  • Automated patient check-in

    The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

    Category average: 6.2

  • Multi-location support

    The software can coordinate scheduling across multiple locations, facilities or practitioners.

    Category average: 7

  • Integration with other EMR and PM systems

    The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.

    Category average: 6.7

Areas for Improvement

  • Financial Reporting

    Reports and dashboards allow users to understand the financial health of a practice.

    Category average: 6.1

  • Workflow automation

    The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.

    Category average: 5.3

  • Claims management

    This includes claim scrubbing, electronic claim submission, and automated claim tracking.

    Category average: 6

Next gen review.

Use Cases and Deployment Scope

I use Next GEN as a provider to access health records, reviewing patients’ labs, charting, ordering tests, referrals, and in any aspect of a patient’s care. I am really unsure as to what this question means by asking what business problems the product addresses. My company, Next GEN, is used in multiple ways, including billing, registration, Next GEN AI, and more.

Pros

  • Ease of being able to chart with templates.
  • The RX system is particularly well easy to access and to send medication’s.

Cons

  • Some templates seem to have issues that have not been resolved.
  • With the new update, I feel it doesn’t function as well as the previous one, and it's harder to access and find things, or navigate.

Return on Investment

  • The billing system ensures accurate billing and generates revenue within our office.
  • The billing system is just overall efficient.

Usability

NextGen Review

Use Cases and Deployment Scope

Day to Day clinical and billing operations for a podiatry company.

Pros

  • Scheduling
  • Revenue Reports

Cons

  • AR Reports - I wish I could get accurate data on dates that have passed to measure our progress
  • Copay reports - I'd like to know employee performance with this metric

Return on Investment

  • Revenue
  • Tasks

Usability

NextGen EHR for Ambulatory Offices

Use Cases and Deployment Scope

We use NextGen EHR as our ambulatory medical records system. Currently, all physicians clinics in our organization are using NextGen. NextGen works. It isn't flashy, it isn’t super feature rich, and has plenty of issues. In fact, we spend much more time troubleshooting issues than we do with Cerner (which we use inside the hospital). Support is meh, there is a large learning curve, and a lot of things NextGen should be taking care of support-wise (such as monitoring server resource usage), they don’t. When it works, it’s alright. When it doesn’t work (often), it’s frustrating.

Pros

  • Ambulatory EHR
  • User management
  • Breaking up software components into individually managed modules

Cons

  • Password management (resets)
  • Server Maintenance
  • Support
  • SLAs

Return on Investment

  • Requires more support staff than other EMRs (-)
  • Allows easy patient portal access (+)
  • Requires frequent add-on purchases for every little feature you’d like to add. Bill increases every few months (-)

Usability

Alternatives Considered

Oracle Health Ambulatory EHR

Other Software Used

3M M*Modal Fluency, Cerner Millennium, Microsoft Intune

NextGen EHR Review

Use Cases and Deployment Scope

I use NextGen Healthcare EHR daily to document my SOAP notes as a provider in primary care. With Nextgen EHR I can document accurately, and it has comprehensive built in tools. I can also use other tools like ambient to help facilitate and speed up the SOAP completion. I do not have any know business problems to address thus far.

Pros

  • Transfer information from tablet to desktop
  • Easy to navigate from tabs
  • Easy to formulate a prescription from the Rx tab

Cons

  • The task messages do not save in the chart
  • PAQ and clinical tasks can duplicate

Return on Investment

  • It saves me time when documenting
  • It has a comprehensive list of details that facilitate documentation

Usability

Other Software Used

Ambient.ai

NextGen review

Use Cases and Deployment Scope

I use NextGen every day as our EHR system. I am a provider in Primary care and use it to document all patients that I see. NextGen provides a comprehensive EHR system and allows me to fully and accurately document all patient charts. I am able to use it on a desktop, laptop or my phone making its accessibility when seeing patients very easy.

Pros

  • Provides access on a laptop, phone or desktop
  • Provides clear navigation in the system
  • Communicates well with the IT staff at my company

Cons

  • It can take time to navigate to different sections, too many clicks to achieve the task
  • There are areas where text can get cut off and you have to go to a different section to provide additional text

Return on Investment

  • It allows me to see over 20 patients in an 8 hour working day
  • It is compatible with Dragon dictation allowing faster documenting

Usability