Pros and Cons of New Relic 2025

Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Learn from top reviewers

Very powerful solution for infra monitoring that doesn't keep you up at night

Rating: 8 out of 10

March 4, 2025

IncentivizedVetted ReviewVerified User

We are self-hosting our app and its microservices and db on Hetzner VPS so naturally we needed a tool to monitor the servers' health, including memory, CPU, storage as well as...

Sergiu Cazac

Director - Information Technology

Founder

Personizely

3 years of experience

New Relic is a good mix of a fully supported platform and allowing you to get your hands dirty

Rating: 8 out of 10

February 27, 2025

IncentivizedVetted ReviewVerified User

We use it for logging, some traces, and a few synthetic checks. We have tied it into our Open Telemetry framework and it has helped us start to understand our tech stack bette...

Verified user

Director

5 years of experience

New Relic continues to be the tool of choice for APM and Metrics

Rating: 9 out of 10

December 17, 2024

IncentivizedVetted ReviewVerified User

Infrastructure Monitoring and Alerting Application Performance Monitoring and Alerting Tracking business and product related KPI's and metrics. Dashboards for NOC and the cust...

Piyush Goel

Vice-President - Engineering

Senior Vice President - Engineering

Capillary Technologies

7 years of experience

One of the best toolings for Observability

Rating: 4 out of 10

October 3, 2024

IncentivizedVetted ReviewVerified User

We use New Relic for backend, frontend and synthetics observability. We need to know when our website for the users is performing.

Verified user

Engineer

5 years of experience

Our go-to for performance monitoring

Rating: 9 out of 10

October 2, 2024

IncentivizedVetted ReviewVerified User

We use New Relic primarily for application performance and uptime monitoring. Occasionally for investigating errors. Typically our use case is that New Relic is available via...

Verified user

Director

6 years of experience

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free (Forever)

$0

Cloud

No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud

per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud

per month per event (after first 1000 free events per month)

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

Supported: Telemetry Data Platform
Supported: Full-Stack Observability
Supported: Applied Intelligence

New Relic Videos

Observability Made Simple

Who Are Data Nerds

NR Explorer Launch Video

AWS + New Relic Launch Video

Debug Faster With Pixie

In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Supported Countries	Global
Supported Languages	English

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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New Relic continues to be the tool of choice for APM and Metrics

Rating: 9 out of 10

Incentivized

December 17, 2024

PG

Piyush Goel

Senior Vice President - Engineering

Capillary Technologies (Computer Software, 501-1000 employees)

Vetted Review

Verified User

7 years of experience

View profile

Pros

APM tool has an extensive coverage across various programming languages, and frameworks.
Scales pretty well without any issues. The agents are lightweight and easy to upgrade and deploy.
The Apdex based alerts are quite accurate and act like trustable guardians to anything going off-track in the system.
The AI-Ops feature is also impactful, although it's expensive.

Cons

The tools to monitor usage, and optimise are poor. Since they have moved to consumption based pricing, it's important for users to track the places where wastage is happening (Users not logging in the system, data points from services that are not read from queries, etc).
The AI tools should have smarter capabilities to track the lineage of an anomaly and help pin-point to the exact source of any error.
The new pricing model works best for consumer facing companies where the end-end stack can be used. For B2B companies where the UI components are not that heavy, the pricing is prohibitive beyond a certain point.
The Log Management tool has the challenge of extra cost that is incurred while transferring the logs to the New Relic.