New Relic Reviews & Insights

Summary

Reviewers frequently consider a range of alternative observability and monitoring platforms alongside New Relic. Datadog emerged as the most frequently cited alternative, mentioned by four of seven reviewers as a product they have used or evaluated. Other prominent platforms in this competitive landscape include Splunk, Amazon CloudWatch, and Dynatrace, each noted by three reviewers. These solutions are often evaluated for similar use cases, suggesting they are direct competitors in the application performance monitoring and infrastructure observability space. Azure Monitor was also identified by two reviewers as another platform considered, indicating that cloud-native monitoring solutions are part of the comparative set. The consistent mention of these tools highlights a common strategy among organizations to explore multiple options when building out their observability stacks.

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Summary

New Relic significantly enhances DevOps operations by providing robust tools for performance monitoring, proactive issue detection, and accelerated development cycles. All 7 reviewers highlighted the platform's ability to monitor application performance in real-time, enabling teams to quickly identify and resolve issues before they impact production environments. This capability is further supported by the system's alerting and dashboard features, which 5 of 7 reviewers noted are crucial for maintaining visibility and responding promptly to service anomalies. The integration of these features ultimately contributes to more efficient development workflows, with 3 of 7 reviewers observing reduced development cycle times and improved stability. The overall sentiment indicates that New Relic is viewed as a valuable asset for optimizing application health and streamlining development processes within DevOps organizations.

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Summary

New Relic is frequently cited by reviewers as a valuable tool for organizations undertaking cloud migration, specifically in its ability to reduce associated risks, optimize cloud costs, and accelerate the adoption process. A significant majority of reviewers, 71%, indicated that New Relic helped reduce cloud costs, primarily by providing insights into resource utilization and performance, enabling right-sizing of infrastructure. Reviewers also reported that the platform reduced migration risk, with 4 out of 7 reviewers highlighting its role in providing end-to-end visibility during and after the migration, thereby minimizing post-migration incidents. This comprehensive monitoring capability, mentioned by 57% of reviewers, was seen as foundational to both risk reduction and cost optimization, allowing teams to understand application behavior and resource consumption across hybrid and cloud environments. Furthermore, 29% of reviewers noted that New Relic accelerated cloud adoption by clarifying the behavior and performance of cloud resources during the transition. The unified visibility offered by New Relic across on-premise and cloud environments allows for proactive identification of bottlenecks and efficient resource management, contributing to a smoother and more cost-effective journey to the cloud.

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Summary

New Relic significantly impacts organizations by providing comprehensive, real-time visibility across diverse application environments, a capability highlighted by 5 of 7 reviewers. This unified performance monitoring allows users to track cloud services, on-prem IoT gateways, and web applications from a single perspective, fostering reliability and enabling operations in public cloud environments while maintaining security. The platform's ability to offer a full-stack view, encompassing frontend, backend, databases, and underlying infrastructure, provides critical telemetry data across all layers. This integrated visibility directly contributes to improved real-time troubleshooting and incident response, a benefit cited by 3 of 7 reviewers. Reviewers noted that the detailed full-stack picture helps quickly identify the root cause of performance degradation and facilitates efficient root cause analysis through features like distributed tracing and service maps, ultimately leading to better system uptime and faster issue resolution. The platform consolidates insights from various environments, acting as a "one-stop solution" that enhances team performance and saves considerable time.

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Summary

New Relic has primarily delivered positive impacts on business objectives, with a strong emphasis on operational efficiency and client satisfaction, though some performance concerns have emerged. A significant majority of reviewers, 5 out of 7, reported that New Relic effectively reduced downtime and accelerated issue resolution, directly contributing to improved service reliability and compliance. This operational improvement, cited by 3 of 7 reviewers, also translated into enhanced engineering productivity by minimizing time spent on debugging. Furthermore, 2 out of 7 reviewers noted that the platform fostered increased client confidence and facilitated long-term contract renewals through transparent performance visibility. However, a notable concern, raised by 2 of 7 reviewers, involves recent slowdowns in New Relic's query section, which has impacted user experience.

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Summary

Reviewers frequently utilize a range of monitoring and observability tools in conjunction with, or as alternatives to, New Relic. Datadog emerged as the most commonly mentioned platform, cited by 4 of 7 reviewers as a regular part of their software stack. Splunk was also a significant mention, appearing in the responses of 3 reviewers, indicating its role in data analytics and operational intelligence. Additionally, cloud-native monitoring solutions like Amazon CloudWatch and Azure Monitor were noted by 2 of 7 reviewers each, suggesting a reliance on integrated services within their respective cloud environments. While specific sentiments regarding these tools were mixed, the consistent mention of these platforms highlights their established presence in the monitoring and analytics landscape, reflecting diverse needs across different operational contexts.

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Summary

Reviewers primarily leverage New Relic as a comprehensive observability solution, with a strong emphasis on Application Performance Monitoring (APM) and infrastructure health across various environments. Six of seven reviewers highlight its utility in monitoring application performance, infrastructure, and cloud services, addressing critical needs such as energy audits, load forecasting, and maintaining smooth client-facing dashboards. The platform is also widely recognized for its capabilities in issue detection and troubleshooting, with five of seven reviewers noting its effectiveness in quickly identifying and resolving problems to minimize downtime and optimize performance. Furthermore, New Relic's alerting and dashboard functionalities are frequently cited, with four reviewers appreciating its precise alert configurations and the creation of insightful dashboards for both technical and business stakeholders. Three reviewers specifically mention its role in providing business insights, including monitoring revenue trends and login failures, indicating its value extends beyond purely technical metrics. This broad scope of use cases positions New Relic as a central tool for maintaining operational efficiency and gaining actionable intelligence.

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Summary

Reviewers frequently identified several areas where New Relic could enhance its product, primarily concerning user experience, performance, and feature scope. A notable concern, raised by four of seven reviewers, centers on the usability of the UI and dashboard creation process, with specific difficulties reported in building customized dashboards and navigating query-based widgets. Closely related, three reviewers expressed frustration with the performance of NRQL queries, noting significant delays in data retrieval and dashboard loading times. Beyond these core usability and performance issues, the platform's distributed tracing capabilities were cited by two reviewers as an area needing expansion, as current support is perceived as limited to specific services. Furthermore, two reviewers indicated that New Relic's pricing model, particularly its per-host structure, is becoming a cost concern, especially for expanding deployments or IoT device fleets.

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