New Relic

Score8 out of 10

356 Reviews and Ratings

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Categories & Use Cases

#1 most frequent

Professional, Scientific, and Technical Services

15.1%

2,785 installations of 18,426

“Yes, our devops team has been spending less time manually monitoring servers, as now New Relic is already collecting performance information by itself.”
— Tech Lead, 2dev inc (11-50 employees)

#2 most frequent

Information

12.8%

2,357 installations of 18,426

#3 most frequent

Retail Trade

9.0%

1,667 installations of 18,426

Verified User

Team Lead in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We work with a different e-commerce clients and we need a way to monitor their servers, checking resource usage and service status, to be able to be proactive and solve any issue that may happen on production and development environments. New Relic allows us to configure very precise alerts and monitoring features, and offers lots of ways to deliver those alerts and updates.

Pros

AWS resource monitoring
Flexibility in types and parameters of alerts
Integration with messaging platforms

Cons

Monitoring based on customer data
Custom services monitoring

Return on Investment

Reduced the time needed to manually monitor servers
Reduced downtime for our clients as we know sooner about issues
Reduced devops work hours by giving us a better view of our resources

Usability

Other Software Used

Grafana, Portainer, Anthropic Claude

Verified User

Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use New Relic to monitor our DevOps code and identify any bugs or performance issues.

Pros

We get alerts if there are any problems on our website.
We ingest data to make sure our development is fine.
We stay ahead of fixing problems before our end users tell us there are issues.

Cons

Their pricing is lazy and they default to higher priced terms at renewal.
They have had high turnover with sales and account managers who don't follow our business.
They don't allow their product to be purchased on Google Cloud Marketplace.

Return on Investment

We spend six figures on this solution to avoid costs of a broken website.
We could save more on cloud services (GCP, Azure, AWS) if New Relic allowed its licenses to be purchased through other marketplaces.
New Relic handles some of the same operations that higher priced competitors do.

Usability

Verified User

Engineer in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

New Relic is the main Observability tool in our organization. We are using New Relic in so many types of business and technical problems those are like Infrastructure monitoring, Frontend monitoring, Backend Monitoring, Database Monitoring, Network monitoring and also Business data monitoring like Trend of revenue, Login failures of any applications etc.With the help of New Relic we can easily monitor the exact problem statement like where is the exact issue, when it occurs and what is the possible way to resolve that. It also helps us to monitor the revenue growth as well as we are also using this to monitor the count of active and inactive users.

Pros

Its Kubernetes monitoring feature, through the help of New Relic K8s monitoring feature we just need to run a single command in the K8s environment then it will gives use all the data related to that cluster We don't have to add any other agent on that like other tolls and also it has default dashboards for the Kubernetes which helps us to easily monitor the K8s.
New Relic's Dashboarding feature which helps us to visualize the data in a better way, It has a wide range of default widget types as well as custom widget types. It also supports the custom visualization through Nerdpack which helps us to show the data in a better way.
The pipeline control feature of New Relic which they have recently launched, it helps us to control the data flow to New Relic as per our requirements which is used to reduce the ingestion cost. Due to this we can also increases the focus on the exact data points.

Cons

NRQLs of New Relic taking too much time to show the data, so I believe Relic can improve on this. As NRQLs are playing a big role in New Relic which helps us to show the data, but due to its slow performance it is taking to much time to create any valid dashboard.
The distributed tracing feature of New Relic, currently it supports only for APM, Browser, functions, Lambda. So New Relic can expand the distributed tracing capabilities for other services as well.

Return on Investment

It gives me so many positive impacts like through New Relic I can easily identify my root cause of errors in my application which helps usto reduce the MTTD and MTTR.
It also gives us business related data like if i have passed business related data through log API then I can show the business related data also in dashboards with a better visualization.
Now a days New Relic query section becomes slow, whenever we are querying anything then it is taking too much time which is irritating us. when we are any high priority task and we need things as soon as possible then it quite challenging.

Usability

Alternatives Considered

Datadog, Splunk Observability Cloud, Dynatrace, Azure Monitor and Amazon CloudWatch

Other Software Used

Datadog, Splunk Observability Cloud, Dynatrace

Verified User

Engineer in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

New Relic is used as monitoring tool in our organisation that sends us alerts and various dashboards are created on New Relic. From business perspective dashboards are quite helpful as one can see all the information on single page.Currently it is used as monitoring tool only and our teams are working to identify how they can use more and more for other purposes.

Pros

Dashboards
AI powered insights
Alerting

Cons

Integration with ITSM tools such as service now
New Relic API needs some more improvement
Customised dashboards need enhancement

Return on Investment

It's is cheap as compared to another monitoring tools
AI insights provide solution or suggestions in layman language
Visual display of data is helpful

Usability

Alternatives Considered

Splunk AppDynamics and Grafana

Other Software Used

Splunk AppDynamics, Cisco ThousandEyes, Splunk Enterprise

Sergiu Cazac

Founder in Information Technology at Personizely (1-10 employees employees)

Use Cases and Deployment Scope

We are self-hosting our app and its microservices and db on Hetzner VPS so naturally we needed a tool to monitor the servers' health, including memory, CPU, storage as well as nginx and php-fpm performance, MySQL replication monitoring, and more.

The 2 main use cases are:
1. Get alerts when something is wrong and react to them
2. Use the historical data to investigate ongoing or past issues

Pros

Server health monitoring
Historical data for in-depth invesigation
Alerts (slack, email, etc. based on rules)

Cons

Pricing structure
UI (it looks good, but very easy to get lost with lots of layers of info)
Ability to easier data selection of what data we need to collect and store

Return on Investment

While initial setup seems quick, I still had to spent lots of time to configure it to work, which I expected to be easier
A little unpredictable pricing

Alternatives Considered

SolarWinds Pingdom and Grafana

Other Software Used

Slack, Hetzner IaaS, Buddy

Datadog

Splunk AppDynamics

Dynatrace

New Relic

What is New Relic?

Categories & Use Cases

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Retail Trade

Reviews

Use Cases and Deployment Scope

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Return on Investment

Usability

Other Software Used

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Usability

Use Cases and Deployment Scope

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Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

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