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Marchex

Marchex

Overview

What is Marchex?

Marchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive analytics solutions, it enables the…

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Pricing

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What is Marchex?

Marchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallRail?

CallRail offers phone call tracking, recording and analytics.

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CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Demos

Marchex Sales Edge Engage for automotive dealers NADA Demo 2021

YouTube

Marchex Transcription Search Dashboard Demo

YouTube

Engage Demo 2021 05 11

YouTube

Marchex Call Log Dashboard Demo

YouTube

Marchex High Intent Dashboard Demo

YouTube

Marchex Lost Opportunities Dashboard Demo

YouTube
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Product Details

What is Marchex?

Marchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive analytics solutions, it enables the alignment of enterprise strategy while supporting informed decision-making and strategic execution. Marchex provides conversational intelligence solutions for companies in B2B2C vertical markets.

Marchex Features

  • Supported: Call Tracking
  • Supported: Omnichannel Analytics Cloud
  • Supported: Search Analytics
  • Supported: Site Analytics
  • Supported: Social Analytics
  • Supported: Video & Display Analytics
  • Supported: Call Marketplace
  • Supported: Speech Analytics
  • Supported: Local Leads
  • Supported: Audience Targeting
  • Supported: Dynamic Number Insertion
  • Supported: Local Phone Numbers
  • Supported: Toll-Free Phone Numbers
  • Supported: Port Existing Numbers
  • Supported: Visitor & Keyword Tracking
  • Supported: Multi-Channel Call Attribution
  • Supported: Call Data
  • Supported: Call Recording
  • Supported: Advanced Reporting
  • Supported: IVR
  • Supported: Call Scheduling
  • Supported: Geo-Routing

Marchex Video

Marchex and the Human Connection

Marchex Competitors

Marchex Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, United Kingdom, Australia
Supported LanguagesEnglish
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Comparisons

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Reviews From Top Reviewers

(1-5 of 8)

Call Tapping or Call Tracking. Marchex Delivers Both.

Rating: 9 out of 10
August 29, 2017
AS
Vetted Review
Verified User
Marchex
3 years of experience
Will use more checks to create call tracking numbers for individual businesses. We use it across start agency however our entire company does not make use of this service. It is a simple set up that provides voice recording, time of call, length of call, and caller's number.
  • Ease-of-use
  • Clear voice recording
  • Automatic labeling of dropped calls, voicemails etc.
  • Reliable service
Cons
  • Navigation is not intuitive
  • Outdated appearance
For a simple set up of call tracking, either for a phone number to track the volume of calls and/or voice recordings to listen to callers and staff, this is a great platform. It has limited functions which make it easy to use, but it might be limiting for businesses that want more flexibility and versatility.

Marchex Call Tracking Platform

Rating: 8 out of 10
June 24, 2019
JK
Vetted Review
Verified User
Marchex
8 years of experience
Marchex was used to track phone calls from our Paid Search in Google, Bing, and Facebook. Code was set up on client websites to track the source of phone call leads to better optimize the clients' budgets to maximize ROI on their paid search efforts.
  • Ease of set up
  • Always available by phone
  • Ease of reporting
Cons
  • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
  • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
  • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
Set up is easy and adding to your account can be accomplished via a simple email request or phone call.

Enterprise Level Call-Tracking with Extra Fluff

Rating: 4 out of 10
January 14, 2019
Marchex is an enterprise-level call-tracking platform that provides the information you need from call tracking. The integrations are no-frills, but provide exactly what you need at a good price for enterprise. I have worked with clients in the hospitality industry that have tracked anything from direct-print to dedicated display ad placements, and off-page publications.
  • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
  • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
  • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
Cons
  • They're more focused on high-end business and providing robust enterprise-level capabilities.
  • Overall, having intro-pricing for local businesses with a transparent business model would be good.
  • Hard to upsell clients on using Marchex when pricing isn't available on the website.
Marchex is generally going to be good for large businesses or someone that has always used Marchex. There are new competitors in the space that are doing the same, or better work for less money, and they're focused on more transparency and empowering marketers to use their platforms more effectively. I would generally recommend other options for call tracking.

Marchex Offers A Simple Yet Powerful Call Tracking Solution

Rating: 8 out of 10
June 26, 2019
KB
Vetted Review
Verified User
Marchex
10 years of experience
Marchex is what enables our marketing agency to track phone calls for our client websites. The Marchex platform allows us to identify the number of calls coming in while offering details into the quality of those calls via recording and keyword transcription via call DNA. The service is fast and always working, and whenever I've had questions, the staff are responsive and friendly.
  • Ability to track lead sources.
  • Ability to qualify leads.
  • Ability to quickly roll out new numbers/campaigns.
Cons
  • The interface is dated.
  • The interface is not intuitive, and takes time to get accustomed to.
Marchex does a fantastic job of offering stable and consistent Call Analytics data along with friendly, helpful, and prompt service reps. Where Marchex falls short is the lack of great user experience and intuitive design.

A goes to Marchex

Rating: 9 out of 10
December 12, 2014
Vetted Review
Verified User
Marchex
4 years of experience
Marchex is a great call tracking and voice recording service we provide to our clients. We feature it on our directories. We purchase the 888 numbers and then forward them to our client's office lines. We have seen that the call tracking gives our listings more value because not only does it show the client the volume of calls, but it also gives the client the chance to listen to the inquires of prospective patients.

We also use it on our own site to listen to lead phone calls and to create better department policies.
  • Simple way to have an inside perspective on your clients
  • Active way to track your leads and see your traffic
  • Great for call quality assurance
  • Good connection, very reliable
Cons
  • It'd be nice if there was a standard voice recording disclaimer, instead of us uploading our own
  • Is there an option to email the new voicemails to an email, I haven't figured out on how to set up that option
  • There's been times where the calls are delayed, maybe the software is a little slow?
I honestly have only gone with Marchex for this type of service. I'm not interested in finding another call forwarding/ recording service. We've been loyal customers for over 4 years now. It's helped our business and I would recommend it to anyone. It's great for any level of business. I could see this really helping a small business who needs to capture leads and orders in an efficient way.
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