Name: DialogTech
Rating: 8.9 (8 reviews)
Author: DialogTech

Customer Engagement

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Operational Analytics

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Financial Close

Hedge Fund

Merger and Acquisition

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

App Development

Application Performance Management (APM)

Change Management

Cloud Storage

Composable Infrastructure

Data Pipeline

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Edge Computing

Extended Detection and Response (XDR)

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

LAN Switches

Metadata Management

Network Operating Systems

Network Performance Monitoring

Security Awareness Training

Security Validation

Static Code Analysis

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Channel Management

Computer-Assisted Translation

Content Management

Email Marketing

Marketing Automation

Product Information Management (PIM)

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Chargeback Management

Chiropractic

Computer-Aided Design (CAD)

Forestry

Utilities

Vertical-Specific

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Act-On Software

Slow Tableau Report: Some users have mentioned that the Tableau report can be slow at times, possibly due to pulling data from over 2 years ago. This issue affects the user experience and could result in delays when analyzing data.

Complicated Integration: Users have expressed that the integration with their system is fairly complicated compared to other solutions on the market. Simplifying the integration process would greatly improve customer satisfaction.

Clunky Software Usage: Several reviewers have mentioned that they find the software usage a bit clunky and it requires support at times. Enhancing the user interface and streamlining workflows could make it easier for customers to use the software without any complications.

DialogTech is a versatile call tracking, recording, and analytics software that has been utilized by a wide range of clients across different accounts within organizations. Users have found several valuable use cases for this product. They can share insights, reports, and analytical data with their clients to showcase the performance of their marketing efforts and provide valuable insights about their prospects' needs. Additionally, both the Marketing team and the Operations team have found DialogTech to be essential for their respective tasks.

One key benefit of DialogTech is its ability to provide detailed reports on a weekly basis to franchisees and their managers. These reports offer valuable insights into the origin of all calls, allowing users to understand where their calls are coming from digitally and gain a deeper understanding of what happens during those calls. This information is particularly useful in coaching franchisees on enhancing their sales techniques during calls.

Another crucial use case of DialogTech is measuring the return on investment, or ROI, from various online and offline marketing channels. This feature has been particularly valuable for businesses heavily reliant on phone calls for their operations, as it helps them determine which channels drive the most phone calls. Moreover, DialogTech has been an instrumental tool in Coast 2 Coast Cellular's transition from phone-only to digital marketing and phone experience, allowing them to effectively address their need for an Interactive Voice Response system as an add-on for resellers.

DialogTech excels at tracking online efforts that result in offline phone calls, ensuring that these calls are routed to the appropriate agent for a personalized experience. The software enables quick setup of new campaigns or efforts to track new numbers, providing agents with important information about the origin of calls and caller expectations even before the conversation begins. Users from various departments within organizations have praised DialogTech for its ease of use, highly reliable service, and exceptional support team.

Overall, DialogTech proves itself as a powerful tool that not only tracks and records phone calls but also provides valuable insights, facilitates marketing efforts, and enhances customer service by enabling organizations to analyze and optimize their call handling processes.

Detailed and Helpful Tableau Dashboard: Users have expressed that the Tableau dashboard provided by Dashboard Insights is extremely detailed and helpful in showcasing call information to franchisees. Many reviewers appreciate how it allows franchise owners and managers to have a better understanding of their call volume and where the calls are coming from.

Prompt and Helpful Support: The prompt and helpful support provided by the DialogTech Support team has been appreciated by users. They mention that the support team is always willing to assist whenever needed, ensuring a smooth experience for customers.

Useful Weekly Reports: Reviewers find the weekly reports sent out to franchise owners and managers by Dashboard Insights to be useful. These reports provide valuable insights into the sources of incoming calls, giving owners a better look at their call data.

DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.

CallRail offers phone call tracking, recording and analytics.

Call Tracking

Call Tracking + Conversation Intelligence®

Call Tracking + Form Tracking

Call Tracking Complete

ServiceTitan

DialogTech

Call tracking software tracks the source of inbound phone calls and provides call intelligence to marketers to drive inbound calls and optimize conversion to sales.

How DNI Works - DialogTech Demo

Likelihood to Recommend

Likelihood to Renew

Support Rating

Ifbyphone manages, measures and automates voice conversations with your customers and prospects. These conversations cannot be managed using marketing automation or CRM software alone. Without Ifbyphone's voice-based marketing automation platform, catching these interactions is like fishing with a hole in the bottom of your net - leads and information fall out. The Ifbyphone suite is a set of software-as-a-service applications including ad tracking, lead distribution, hosted IVR, and voice broadcasting. Companies of all sizes and across all industries use Ifbyphone including direct response, health care, real estate, home services, and lead generation.

Google Analytics

Google Ads

Yext

Digital Marketing Manager

DialogTech 2021-08-19 11:01:34

Salesforce Sales Cloud

Zoom Workplace

Salesforce CMS

Digital Media Manager

DialogTech 2021-02-25 08:23:30

NetSuite CRM, on NetSuite ERP

Squarespace

Paycom

Acuity Scheduling, a Squarespace company

Telephony Manager

DialogTech 2021-08-19 10:59:12

Director of Marketing

DialogTech 2020-02-20 10:02:45

Meta Business Suite

Marketing Consultant - SEO Consultant & Internet Marketing Professional

DialogTech 2019-03-26 15:44:51

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Bit clunky

Data visualization

Additional functions

Need support

Exporting to excel

Slow at times

Little dated

User interface

Makes sense

Call quality

Call routing

Customer service

Support specialist

Multi lingual

Account manager

Support team

Set up

Custom reporting

Good reporting

Weekly report

Home

Call Tracking Software

DialogTech is currently being utilized by both the Marketing team and the Operations team. We also have the reports being sent out to our franchisees and their managers on a weekly basis. 

DialogTech has helped us have insights into where all of our calls are coming from digitally and what is happening on those calls. It also helps us coach our franchisees on how to better sell during the call.

Their Tableau dashboard that houses all of our call information is extremely detailed and helps us show all of our franchisees their calls / call volume
The DialogTech Support team is prompt and more than willing to help at all times
The weekly report sent out to franchise owners and managers are useful and give the owners a better look into where their calls are coming from
The integration with Google Analytics and Google ads has been extremely helpful for our team to better optimize our ads!

The tableau report can be slow at times -- which makes sense since it is pulling data from over 2 years ago
Adding / Removing users on my own is time consuming

Being able to listen to calls
Tableau Dashboard
Google analytics and google ads integration
Weekly reports

Able to show that we were getting an 8x ROAS on our Yelp ads

Yext, Google Ads (formerly AdWords), Google Analytics

We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.

Dashboard Insights.
Call Routing.
Call Reporting.

More integrations.
More Support.
SMS text message tracking.

Time Efficiency.
Centralization.
Process Automation.

Zoom, Google Ads (formerly AdWords), Salesforce CMS

We [use] DialogTech within our Telephony department and across
various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally,
directly with our client or our call-center. They have one of the best support
teams around and are always a pleasure to work with.

Reporting
Call Tracking
Call Routing
Analytics

I would like to see a decrease or a restructuring of the current pricing model used for their reverse phone number look-up.
I would like to see a restructuring of their Reseller account grouping/reporting

Overall they offer a good service at a fair price
Their reverse look-up fees are to high limiting the amount of call data collected

NetSuite CRM, Paycom, Acuity Scheduling, a Squarespace company

Our business was transforming from a phone-only to a digital marketing and phone experience. One important part of that transition was the ability to track online efforts that became offline phone calls, and route them to an agent that could help that lead develop with the proper experience. However, we also needed to be able to move very quickly when we would spin up a new campaign or effort to track a new number, and to be able to help our agents understand where these calls were generating from, and what the caller might be expecting even before the conversation begins. DialogTech helped us address all of those problems.

Agility in a changing marketing strategy.
Easy-to-use for agents.

The API was a little dated.
We had problems with call quality when calls were routed through subpar routes.

We were able to get real-time feedback on the success of marketing campaigns and put more money toward them.
Conversely, we were able to pull money from campaigns that were not performing, which we knew quickly.

I have been using DialogTech for over 10 years, I used them when they were called IfByPhone. We use the company to track all of our marketing campaigns. Also, we use it to record phone calls for delivering the best customer service with all of our CSRs. It is easy to use with highly reliable service.

It is reliable and never goes down.
The reporting is simple to use and provides the right data.
The customer service is great, they always answer the phone.

Please update the user interface.
More integration with Google Adwords and Google Analytics.
More social media presence.

We have a huge ROI because it gives us marketing transparency.

Google Analytics, Google Ads (formerly AdWords), Facebook for Business

DialogTech

Overview

What is DialogTech?