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JAGGAER

Score6.6 out of 10

62 Reviews and Ratings

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What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.

Categories & Use Cases

Reviews

What users are saying about JAGGAER.
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Review from a K-12 Perspective

Incentivized
Noe Romo
Procurement Systems Administrator in Finance and Accounting at KIPP Texas Public Schools (1001-5000 employees employees)

Use Cases and Deployment Scope

We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our procurement system through the approval structures we have setup over the years with our staff. It has taken out much of the manual work behind requisitions and invoice processing.

Pros

  • Automates workflows very well
  • Notifications into user inboxes is fantastic
  • Managing users in general is effortless

Cons

  • The UI is pretty dry form a user point of view (I've heard this many times by end users over the years)
  • Documents look the same for the most part (for invoices, reqs and POs)
  • Possibly some updates other types of data exports

Return on Investment

  • JAGGAER is pricey but not the most expensive. ROI for our org hasn't been the best, unfortunately, due to adoption issues but if it wasn't for that this would be a great return.

Alternatives Considered

SAP Concur

Other Software Used

Sage Intacct, Optimus Suite

Perspective from a long-time SciQuest Supplier

Roderick (Rick) Smith
Director, eBusiness in Sales at Promega Corporation (501-1000 employees employees)

Pros

  • The Supplier portal is superior to all others in the industry, providing the Supplier with the tools and information to manage their catalogs and prices, as well as reporting capabilities that facilitate good business practices.
  • SciQuest's enablement and support teams work closely with the customer and supplier to configure and manage an efficient transaction process. Their people are well informed and do a good job in communicating with stakeholders.
  • The SciQuest Spend Director interface allows customers to find the products in a well-designed shopping environment and provides procurement/sourcing staff with tools and options to manage their supplier relationships.

Cons

  • As a global supplier, SciQuest's footprint is predominately in the USA with some presence in Europe. We confront a very complex landscape of supplier portals when working with global customers and wish SciQuest could make stronger inroads especially in Europe.
  • Though reporting is good for the supplier, some aspects of the reporting tools could be improved to facilitate the dialog between supplier and customer such as spend history, prioritized exception handling and document exchange via the portal.

Return on Investment

  • Enhanced relationships between supplier and procurement/sourcing as we work through optimization of our mutual business processes.
  • Greater visibility of our products in the customer marketplace, resulting in increased sales and improved dialog focused on the organization's priorities.
  • Improved customer service and lower cost of manual intervention through the management of valid catalog numbers, prices, addresses and remittance processes.

How to solve your contract management worries

Incentivized
John L DoyleView profile
Procurement & Strategic Sourcing Manager in Finance and Accounting at Boston Medical Center HealthNet Plan (501-1000 employees employees)

Pros

  • Implementation - Product was installed ontime and on budget.
  • Product Development - solicits feature enhancements from its clients.
  • Client Focus - User Groups - Annual Forums and client partners.

Cons

  • Reporting - Currents report functionality is manual and lacks comprehensive data elements.
  • Contract Creation - SciQuest needs to port over the functionality of Contract Director more rapidly to be considered best in class. They are working towards that but not quite there.

Return on Investment

  • SciQuest has given us true transparency into our contracts. We are now able to search our database for key words and find the contract we were looking for!!!

Alternatives Considered

Perfect Commerce

SciQuest - One Stop Shopping

Incentivized
Aaron MillerView profile
Financial Analyst in Finance and Accounting at Kenyon College (201-500 employees employees)

Use Cases and Deployment Scope

SciQuest is used across the organization for decentralized purchasing. Some of the workflow as its built in SciQuest presents problems with operating with our current approval policy within the organization.

Pros

  • The workflow works great for routing requisitions to the appropriate approvers. It's also very customizable to adapt workflow to fit our current policies.
  • SciQuest pushes requisitions straight into our ERP, eliminating the need for duplicate data entry.
  • Punchouts are a great time saver for our end users to compare pricing within the same system.

Cons

  • Bypassing workflow approvals removes the original approver from the viewing access. Sometimes we need to bypass approval while the approver is out of the office, and then they lose visibility into the history of the order.

Return on Investment

  • SciQuest has allowed us to push more spend to our PCard program, resulting in higher rebates.
  • SciQuest has given the purchasing office more visibility into our ordering process, helping us prepare for year end expenditures that we might not have known about previously.

Other Software Used

IBM Cognos, Microsoft Access, GoToMeeting

SciQuest - great product, great customer service

Incentivized
Larry (W) D'AmbrosaView profile
eprocurement System Administrator in Information Technology at University Hospital (1001-5000 employees employees)

Pros

  • Supplier relationships, in terms of setting up supplier catalogs and keeping them up-to-date, are handled by SciQuest in an exemplary fashion.
  • The approval process, using Advanced Dynamic Workflow (ADW), is extremely powerful and allows you to create approval workflows which will exactly match your needs.
  • The Compliance Tracker module, part of Spend Director, is a great tool for capturing spend under contract. It is also a very good tool for storing contract information and documents, and tracking and disseminating through email notifications information such as expiration date and contract budgets.
  • SciQuest customer service is, overall, excellent. We have always had a good working relationship with the company and feel as though they listen to us as we voice our needs and wants.

Cons

  • Unable to directly access SciQuest data through a report writing tool such as Crystal Reports or MS Access, so we have to build a shadow database if we want to run any ad-hoc reports (reports that are not part of the "canned" SciQuest package). This is, by far, my biggest gripe with the SciQuest product.
  • Would be nice for users (especially very knowledgeable users) to be able to upload a worksheet into the system and create a requisition from it. Our users who order for the OR frequently get a spreadsheet with a long list of items. They then have to manually enter those items, one by one, into the system.
  • The Supplies Manager module is fairly rudimentary.

Return on Investment

  • Much faster approval times
  • Far better tracking of contracts and spend under contract
  • Easier communication with users

Other Software Used

Lexmark Perceptive Enterprise Content Management

Usability

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