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Coupa

Score7.6 out of 10

159 Reviews and Ratings

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What is Coupa?

Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.

Categories & Use Cases

Media

Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.
Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.
Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.
Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.
Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.
Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.

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Reviews

What users are saying about Coupa.
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Quick Simple solution for Indirect Buys.

Incentivized
Damean Chen
Manager of Enterprise App Architect in Information Technology at BF (5001-10,000 employees employees)

Use Cases and Deployment Scope

We mainly use Coupa for the procurement of indirect materials and services. The purchases/invoices will be checked for compliance with corporate requirements (e.g., are the Correct Cost elements used, does it exceed the given budget, etc.) and then sent for approval as appropriate, based on the organization's setup and the dollar amount of the requested item.

Pros

  • Visibility and control over Spendings.
  • Compliance to corporate standards.
  • Routing for approval.

Cons

  • Handling of multiple currencies and conversion.
  • Support for another language - not just display, but also data entry (e.g., Vendor name in a foreign language).
  • Lots of integration work with SAP to make it work.

Return on Investment

  • Compliance increase more than 50%.

Usability

Alternatives Considered

SAP Ariba and Expensify

Other Software Used

Kinaxis RapidResponse, Tableau Desktop, Salesforce Data Cloud

COUPA IS GREAT BUT NEEDS AI/FULL AUTOMATION

Incentivized
Verified User
Employee in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Coupa for creating PO's, processing invoices and expense reports. The software is used mainly for the procurement team to create PO's and by our A/P team to process invoices as well as other departments in the company to document purchases with company cards and have them approved by all relevant parties.

Pros

  • Invoice processing automation
  • Flexibility in PO format
  • Many ways in allowing for processing invoices with discrepancies.

Cons

  • Full invoice processing automation with AI components to be able to learn how to process invoices with discrepancies
  • Hard to be able to modify to company needs.
  • Found some issues with non-standard data integrations

Return on Investment

  • Automate manual processes
  • Save time/effort by putting everything in one place
  • Allow for all approvals to be done in one place

Usability

Alternatives Considered

Salesforce CMS and QuickBooks Online

Other Software Used

Salesforce CMS, QuickBooks Online

Coupa, current version 2023, for companies submitting invoices is problematical.

Joe GellerView profile
Accounting Vice President in Research & Development at Geller MicroAnalytical Lab., Inc. (1-10 employees employees)

Use Cases and Deployment Scope

Our customers use Coupa and we submit invoices through Coupa.

Pros

  • In my experience with the latest version of Coupa the UI is a disaster

Cons

  • With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
  • I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
  • Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
  • I'm considering not to accept purchase orders that require invoicing through Coupa.

Most Important Features

  • Getting paid

Return on Investment

  • I am a customer that sends invoices and not one that creates purchase orders.

Alternatives Considered

SAP Working Capital Management from Taulia

Intuitive Procurement Software which saves money

Incentivized
Shiva KrishnaView profile
Cloud Procure to Pay Consultant in Finance and Accounting at KPMG US (5001-10,000 employees employees)

Pros

  • Sourcing events can be conducted on Coupa. While conducting the event, each sourcing event has the flexibility to have its own team. An Evaluator can also be added to the sourcing event. In our company different teams do sourcing events and coupa accommodates the sourcing event with its own team.
  • There is a facility to add project and task related information to the sourcing events. This is a good feature.
  • Request for Information, Request for Quotation, Request for Proposal can be created in Coupa sourcing. Coupa has the facility to conduct auctions too.
  • The user experience is great on Coupa. Buyers or procurement team need less training as the software is intuitive.
  • There is a facility to add attachments and text messages in sourcing events for suppliers to see and respond.

Cons

  • As I hear from finance department, Coupa does not support full-fledged accounting.
  • Coupa does not have projects accounting suite. For project driven organizations, this may be a challenge.

Return on Investment

  • Coupa has reports on savings achieved with sourcing events. This way savings can be measured and the performance of each sourcing team can be measured.
  • Coupa Self service procurement supports punchout. This way a targeted store can be maintained by supplier for our company, where the catalog is maintained by the suppliers. This reduces catalog maintenance work for procurement team, who can now focus on other value added tasks.
  • Coupa supplier portal helps in reducing the workload of accounts payables team. With coupa supplier portal suppliers can flip the purchase orders into invoices with few mouse clicks. This way invoices are automatically matched to the purchase orders. This way, instead of keying the invoices manually, accounts payables teams can focus on value added tasks like invoice hold resolution, reconciliation, audit, analytics etc.

Other Software Used

Oracle Procurement Cloud, Oracle Financials Cloud

Coupa--the best expense tool you didn't know you needed

Incentivized
Jess PramovView profile
Supervisor, Operations (Fleet) at Sunrun (10,001+ employees employees)

Pros

  • Great UI
  • Fantastic UX
  • Guided entering of expenses--takes the guesswork away
  • Transparency from entering expenses to payment

Most Important Features

  • UI
  • UX
  • Transparency

Return on Investment

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses

Other Software Used

Egencia, Workday Cloud Platform, VICTIG Screening Solutions

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