Gusto Reviews & Insights

Summary

An analysis of 69 product reviews reveals that users of Gusto frequently have prior experience with a variety of other payroll and human resources platforms. The most commonly cited alternative is QuickBooks Online, mentioned by 9% of reviewers, indicating a significant overlap in the user base's familiarity with both accounting and payroll solutions. Other notable systems that reviewers have used or evaluated include ADP, cited by 6% of the review sample, and Paylocity and Paychex, each mentioned by 3% of reviewers. These mentions primarily serve to identify other products within the broader HR and payroll software market that users have encountered, rather than providing explicit comparative sentiment. The overall pattern suggests that individuals evaluating or using Gusto often bring with them a background of engagement with established payroll and HR providers.

Related topics

Summary

Reviewers frequently report that Gusto positively impacts their business objectives, primarily through significant time savings and cost efficiencies. The platform is widely recognized for reducing the administrative burden associated with payroll and HR tasks. A substantial 46% of reviewers highlight time savings, often detailing how Gusto streamlines processes like payroll calculation, tax filing, and employee onboarding, freeing up hours for other critical business activities. Beyond time, Gusto also contributes to cost savings, with 17% of reviewers noting reduced expenses by avoiding the need for dedicated HR or payroll staff. While overall sentiment regarding cost is largely positive, a segment of reviewers (10%) express mixed feelings about affordability, particularly for very small teams or individual users who may not utilize all features. Furthermore, the simplicity of payroll processing is a key benefit, cited by 10% of users, leading to more accurate and timely operations. Finally, Gusto enhances compliance and reduces risk, a benefit mentioned by 9% of reviewers, by handling tax filings and ensuring regulatory adherence.

Related topics

Summary

Reviewers frequently integrate a range of software solutions alongside Gusto to manage various business operations, with financial accounting and communication tools being the most prominent. QuickBooks Online is the most widely adopted supplementary software, cited by 23% of reviewers for its accounting capabilities. Google Workspace also sees significant use, mentioned by 10% of respondents for its collaborative and productivity features. Communication platforms like Slack are utilized by 6% of reviewers, indicating a need for streamlined team interaction. Additionally, Microsoft 365 is employed by 4% of reviewers, offering another suite of productivity tools. Project management tools are also mentioned by 3% of reviewers, though sentiment is mixed regarding their overall effectiveness or specific implementations. The overall sentiment towards these complementary tools is largely positive, suggesting they effectively address specific business needs not fully covered by Gusto alone, while some areas like project management show varied experiences. This indicates a common practice among businesses to build a diverse tech stack to support their varied operational requirements.

Related topics

Summary

Gusto is widely adopted by organizations, particularly small businesses and non-profits, primarily for its comprehensive payroll processing capabilities, which 78% of reviewers highlight. The platform effectively addresses business challenges related to accurate and timely payroll, tax compliance, and employee management. Reviewers frequently commend Gusto's ease of use, with 36% noting its intuitive interface and automated features that simplify complex HR tasks. The product also serves as a solution for navigating the complexities of tax filings and compliance, cited by 23% of reviewers, by automating state and federal tax processes. Furthermore, Gusto is valued for its customer support, also mentioned by 23% of reviewers, which is described as responsive and knowledgeable, particularly when dealing with tax-related issues. Many organizations leverage Gusto to manage HR functions, including benefits administration, onboarding, and offboarding, with 17% of reviewers specifically mentioning its role in HR and benefits management, allowing them to offer competitive packages and streamline employee lifecycle processes without needing dedicated HR personnel.

Related topics

Summary

Reviewers identified several areas where Gusto could enhance its product and service offerings, primarily focusing on mobile experience, data management, and support. The most frequently cited concern, mentioned by 12% of reviewers, pertains to Mobile App Functionality, where users reported limitations and inconsistencies compared to the desktop version. Following this, Reporting and Data Extraction was highlighted by 10% of reviewers as cumbersome, with calls for greater flexibility and detail in payroll-related reports. Customer Service and Support received mixed feedback, with 9% of reviewers noting challenges in accessing timely assistance, despite some positive experiences with issue resolution. Further areas for development include Integrations with Other Software, cited by 6% of reviewers who desired more connections with external applications like health insurance platforms, retirement systems, and QuickBooks. Finally, Benefits Options and Cost was a point of discussion for 4% of reviewers, who found optional health benefits expensive and sought a wider array of healthcare plans, particularly for smaller teams or single-employee businesses. While these areas suggest room for refinement, a small segment of reviewers also expressed overall satisfaction with the platform's current functionality.

Related topics

Summary

Gusto is widely recognized for its efficient and user-friendly platform, particularly in payroll management, as highlighted by 61% of reviewers. Users frequently commend the system's ability to automate payroll processes, making it quick and effortless to run, often taking less than 10 minutes. Beyond core payroll, the platform also receives strong positive feedback for its comprehensive support functions. For instance, 13% of reviewers praised its customer support, noting responsiveness and helpfulness, especially with complex IRS inquiries. Similarly, 13% of reviewers value Gusto's robust tax management capabilities, which include automatic filing of state and federal taxes and ensuring compliance. The onboarding and hiring features are also well-regarded, with 13% of users appreciating the streamlined process for new employees and contractors. Additionally, 10% of reviewers found the integrated time tracking and PTO management features to be highly effective and easy to use. These integrated functionalities contribute to a perception of Gusto as a holistic and intuitive solution for HR and payroll needs.

Related topics