All in One Platform
We only use it for phones. We use other services for video meetings.
Starting at $27 per month per user
View Pricing Overview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Learn from top reviewers
Top all-in-one cloud communications platform for any enterprise
Rating: 9 out of 10
March 17, 2025GoTo Connect is ideal for any organization, although it has very strong features for small and medium size companies. GoTo Connect, GoTo Meeting and GoTo Webinar (GoTo suite) ...
GoTo Connect gives excellent service and quality
Rating: 8 out of 10
August 9, 2024The number of features that are offered. Each account comes with GoTo Meeting as a web meeting tool. Being able to connect to Microsoft Teams. There is a great visual tool in ...
GoTo Connect user
Rating: 10 out of 10
August 8, 2024GoTo Connect has allowed us to be more mobile. We can take calls from anywhere, not just while sitting at an office desk. This allows us to consistently be available for our c...
GoToSupport still saving time and effort!
Rating: 9 out of 10
May 30, 2024We use GoTo Connect primarily for customer support. It easily cuts a PC or Mac support call down by 75% of calls without using support. We have used it to access remote comput...
Very good software
Rating: 9 out of 10
May 30, 2024Our organization is spread out over 6 states and there is always a need for scheduled or ad hoc meetings, trainings, etc. and GoTo Connect is a reliable and convenient way to ...
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How GoTo Connect Differs From Its Competitors
Awards
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Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Hosted PBX and Directory of employee names and Answering rules highest, with a score of 8.9.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews From Top Reviewers
Companies can't remove reviews or game the system. Here's why
(1-5 of 152)
Great Customer Service, Not The Best Product On The VoIP Market
Rating: 5 out of 10
September 08, 2019
Vetted Review
Verified User
We made the switch to GoToConnect from RingCentral as a cost-cutting measure. The company seemed to offer many of the same features as RingCentral for a better value. Once we made the switch, one of the first things I realized is that the feature to receive images via SMS was not a functionality supported by GoToConnect but one that was very important within our organization as it was one of the primary ways we communicated with merchants. So, in that respect, it created one of the many new issues for our organization.
- Customer support
- Technical Support
Cons
- The GoToConnect app in the Apps Market is very poor quality.
- Inability to sync messages between (the former) Jive app and GoToConnect
- GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
- The inability of GoToConnect to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
- Text messages not successfully being sent.
- Unresponsive/delayed response from dial pad within the GoToConnect application.
Long time customer
Rating: 8 out of 10
January 10, 2024
Vetted Review
Verified User
7 years of experience
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous company charged us extra if we wanted the soft phones. Since the pandemic our team entirely uses the GoTo Connect app and have all stopped using the desk phones that were originally provided to us.
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
Cons
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
Great Service
Rating: 10 out of 10
September 05, 2019
Vetted Review
Verified User
1 year of experience
We use GoToConnect for our corporate office phones, as well as teleconference line, call forwarding to those outside of our office, directories, etc.
- Customer Service
- Dial Plan
- Extension Use
- Call Fowarding
- Easy to Grasp
Cons
- Billing Department
Promises unkept - Services unrendered
Rating: 1 out of 10
March 18, 2022
TS
Vetted Review
Verified User
1 year of experience
We've had multiple problems with GOTO. Every day we have customers put on hold in the system because we are unable to answer the call. Error messages appear on virtually every call that comes in . We have remote users and each and everyone is experiencing the same problems. We have not gotten out of onboarding which was started in January and still as of March 15 am not out of onboarding. I have filed a complaint with the attorney generals office and am awaiting an answer. I want out of the contract and they won't let us out. Their system does not function properly from my experience. We have videos and pictures of all the errors that are happening and still they can't fix it and they won't let us out of the contract. Horrible service.
- Customer service people are very kind and considerate
Cons
- Finding solutions to the actual problems.
- Promises made of functions that don't exist I feel.
- Calls unabled to be answered.
- Error messages appear when trying to answer calls.
- Calls hang up as soon as they reach your desktop.
- So many more issues to list.
One stop service, GoTo Connect
Rating: 10 out of 10
September 24, 2022
Vetted Review
Verified User
3 years of experience
GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.
- Contact Center
- Dial Plans
Cons
- GoTo Connect contact center reporting
