Great phone service for a great price
Updated November 30, 2022
Great phone service for a great price
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
GoTo Connect is the phone system for both offices where I work. This is the main way we connect with clients.
Pros
- Very good customer service
- Excellent quality sound on the phones
- Good instructions in help center for self guided service
Cons
- The interface online is not always intuitive and it can be difficult to find information.
- A filter for spam faxes would be excellent. Far too many junk faxes come through.
- Please make sure all customer service reps are aware of the same information. The service is great, but I had an experience when I had full access to speak with customer service about our account, but the rep did not seem to know that, and I had to call and speak to a second rep.
- Phone service is much less expensive than the previous service used and the quality is as good or better.
- We now have the ability to work from anywhere, and still have access to the office phone line.
Sorry, but we are small and only use the phone system. We use a virtual meeting service from a provider who specializes in medical and mental health services.
Since LogMeIn Pro In is part of GoTo Connect now, it does make things a little simpler for us when we work from home. Our director looked into other systems for remote access to our computers, but LogMeIn Pro was more cost-effective for this small business.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
3 - Two evaluators and one administrator. This covers intake, customer service, billing, client services, scoring, report writing, and feedback sessions. This practice provides psychoeducational evaluations for children, teens and adults.
1 - In most cases, anyone who can use a computer can manage Go To, but they may need assistance from Go To's technical support. It is not all that hard to follow, especially working with a technician.
- Price
- Prior Experience with the Product
Reliability and cost were the key factors. I use Go To at my other office, as well. It has been very reliable, and the cost was far less than traditional phone service.
- This is the sole phone service for this practice, and it is how clients communicate with us
- The app is valuable for times when one of us works off site and needs to reach a client
- We only use the phone service and fax service
- I really do not know. We only use the phone, fax and app services. We use a HIPAA compliant system for virtual meetings and have no use for chat.
We are able to communicate with clients from anywhere without having to use our personal phones.
I really do not know. We have what we need. This is a small practice and the needs are not terribly technical.
Evaluating GoTo Connect and Competitors
We called more than one company and wanted something very user friendly. We found what was needed.
GoTo Connect Implementation
- Implemented in-house
Change management was minimal - The change was made when our office moved. There was no issue.
- No real issues.
GoTo Connect Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. It has not been needed.
Yes. There was a time when the phone system and the internet provider were not working well together. and the tech support reps patiently worked with me numerous times, along with the internet service providers via multiple conference calls, until the issues were corrected. The fact that they stayed with me, even over a weekend for part of the time, was above and beyond service.
Using GoTo Connect
| Pros | Cons |
|---|---|
Like to use Easy to use Consistent Convenient Feel confident using | None |
Yes - Yes, and we use the app often. It helps us a great deal when we are working out of the office and still need to be in contact with clients.
- Using the phone and the app are simple.
- It takes a little getting used to to send a fax. We also get too many junk faxes.
- There is a learning curve when setting up a new user to the system, but it's not all that hard.
Comments
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