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Gist

Gist

Overview

What is Gist?

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

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Learn from top reviewers

Gist Packs a Powerful Punch!

Rating: 10 out of 10
February 14, 2024
IncentivizedVetted ReviewVerified User
Gist is used in various capacities in my business. The first is their very very comprehensive CRM which allows for generous data storage (even custom data). The second is the...
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Shade Odeinde
Strategist - Other
Founder
Peacock Virtual Events
Gist3 years of experience

CRM Platform - Good value as a simple solution

Rating: 9 out of 10
October 17, 2023
IncentivizedVetted ReviewVerified User
Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solu...
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Dakotah Intriglia
Project Manager - Product Management
Co-Founder
ESTUS Digital
Gist2 years of experience

Seamlessly integrated chat, email, forms, popups and social media

Rating: 7 out of 10
April 5, 2023
IncentivizedVetted ReviewVerified User
We turned to Gist for a complete conversational marketing suite that would allow us to communicate more effectively with online users on our website, build new relationships a...
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Deyan Kanev
Professional - Marketing
Digital Marketing Specialist
Satirik Foundation
Gist1 year of experience

Top-notch customer support tool with live chat & bots

Rating: 10 out of 10
March 10, 2023
IncentivizedVetted ReviewVerified User
We use the Gist live chat as an easy and intuitive way for our customers and prospects to get in touch with us.
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Stefan Glumpler
Director - Other
COO (Chief Operations Officer)
ScubaClick
Gist1 year of experience

Great all-in-one tool

Rating: 10 out of 10
February 10, 2023
Vetted ReviewVerified User
We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools and now use Gist in place of them all...
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Peter Chaly
C-Level Executive - Marketing
Managing Director
SMARTink Marketing Agency
Gist4 years of experience
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Video Reviews

1 video

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User Review: Graphic Design Director Comments on the Limitations of Gist's CRM
02:16
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Pricing

View all pricing

Professional

$29.00

Cloud
per month

Premium

$99.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://getgist.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Gist?

Gist is a unified marketing, sales, and support platform that helps organizations engage and lead their audience through the entire journey from website visitor to happy customer.

The vendor’s value proposition is that their solution is an affordable product on the market that ties live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more into one easy-to-use tool.

Gist Features

  • Supported: Live Chat
  • Supported: Email Marketing
  • Supported: Marketing Automation
  • Supported: Help Desk
  • Supported: Knowledge Base
  • Supported: Meetings
  • Supported: Chat Bots
  • Supported: Opt-in Forms
  • Supported: Event Tracking

Gist Screenshots

Screenshot of Live ChatScreenshot of Email MarketingScreenshot of Marketing Automation WorkflowsScreenshot of Knowledge BaseScreenshot of Meetings

Gist Video

Engage and Lead your Audience through the Entire Customer Lifecycle with a Single Source of Truth.

Gist Integrations

Gist Competitors

Gist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Intercom, Drift, and HubSpot Marketing Hub are common alternatives for Gist.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Gist are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

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Companies can't remove reviews or game the system. Here's why
(1-5 of 40)

Best all-in-one app for SaaS Support

Rating: 10 out of 10
November 07, 2022
Use Cases and Deployment Scope
As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.
Pros
  • Chat for user support
  • Marketing e-mail
  • Forms
Cons
  • Translate to portuguese on all features
Likelihood to Recommend
When we found Gist, we were amazed at all its features. Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.
The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.
But we think there's a lot of space for improvement, and they are making the product better each day

Best Management Platform for Companies

Rating: 8 out of 10
July 30, 2019
Verified User
Director in Marketing
Internet Company, 1-10 employees
Vetted Review
Verified User
Gist
2 years of experience
Use Cases and Deployment Scope
We use Gist for managing client tickets and it's our favorite all in one marketing tool.
Pros
  • Chat is simple for our customers to understand.
  • You can create your own Chatbot in no time without having to program for it.
  • Email automation is a big plus.
Cons
  • Make the IOS app better, managing workspaces notifications.
Likelihood to Recommend
Delivers personalized experiences throughout the entire customer journey.

Gist Review

Rating: 9 out of 10
Incentivized
September 25, 2020
Verified User
General Manager in Corporate
Health, Wellness and Fitness Company, 1-10 employees
Vetted Review
Verified User
Gist
1 year of experience
Use Cases and Deployment Scope
We are using Gist as a livechat feature on our website. It helps us help our customers on the go as soon as they have any sort of questions.
Pros
  • Live chat
  • Knowledgebase
  • CRM
Cons
  • Their iOS app is sometimes laggy
  • Their qualification bot could be smoother
Likelihood to Recommend
I think everyone can use Gist.

Gist is a fantastic tool!

Rating: 10 out of 10
November 21, 2019
Verified User
Consultant in Other
Marketing and Advertising Company, 1-10 employees
Vetted Review
Verified User
Gist
1 year of experience
Use Cases and Deployment Scope
Using Gist mainly as a live chat system to qualify leads. Once we qualify leads we will engage in talking to them. The idea is to only talk to the people who might be a good fit for our service and ignore others. We do this by checking what pages they're visiting.
Pros
  • The live chat widget is excellent. Minimal and loads very fast.
  • The iOS app integration is good and sends you a notification whenever someone engages with you.
  • Captures a lot of referrer information about the user so it's easy to qualify them before you even fully engage with them.
Cons
  • A better AI based chatbot which can ask pre qualifying questions.
Likelihood to Recommend
If you have a large site and want to engage with your users in a smart way, use Gist. It's fantastic for onboarding and qualifying leads. You can automate email and capture this on the spot, which can be later used in other marketing activities such as Facebook audience building.

All-In-One Marketing Tool I'm Happy With

Rating: 10 out of 10
Incentivized
August 08, 2019
Use Cases and Deployment Scope
I'm using this as my email marketing platform, live chat, and scheduling platform. I'm very pleased to have all these products integrated together, along with the ability to add a knowledge base in the future. It's already been helpful to see which prospects have reached out via chat, so I can tag them and send email campaigns to them.
Pros
  • Integrating multiple marketing products (speaks for itself).
  • Live chat is a GREAT alternative to other products.
  • Their new UIX is awesome. Very intuitive and easy to navigate.
Cons
  • No improvements at this time.
Likelihood to Recommend
Great for small to medium service-based businesses or SaaS companies. I wouldn't recommend for e-commerce companies since there are other platforms better suited for commerce needs. This is a great tool for companies that are looking for multiple marketing products they can integrate together (ex. chat, knowledge base, email marketing platform, and scheduling).
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