Gainsight is the future of customer success
Rating: 8 out of 10
September 01, 2023
Vetted Review
Verified User
2 years of experience
We use Salesforce Microsoft Dynamics CRM and NetSuite to work with Gainsight.
Starting at $2,500 Per Company Per Month
View Pricing Overview
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
Learn from top reviewers
Gainsight Review
Rating: 8 out of 10
March 31, 2025Our business model around managing our active customers is implemented via Gainsight and the multiple products we utilise within their product suite. The recent additions of A...
Gainsight is a gamechanger for fast growing mid sized companies
Rating: 8 out of 10
March 28, 2025We use Gainsight in customer success to organize all of our customer communications and manage our risk assessments. My main use is to manage our churn and the timeline of eve...
Greg Watkins
Account Manager - Customer Service
Senior CSM
MATTERPORT
1 year of experienceVerified on LinkedIn
Training made easy
Rating: 8 out of 10
March 26, 2025We use Gainsight CS to implement training videos and documentation. We onboard independent contractors and it helps us scale to train multiple people on any given day and they...
Gainsight CS review from everyday user
Rating: 10 out of 10
March 24, 2025Gainsight CS is used daily for all Customer Success and Technical Account Management functions.
From managing meeting action items to driving strategic success and boarding p...
Totally recommended Customer Success solution
Rating: 10 out of 10
March 12, 2025Our customer base is big and variegated in terms of revenue, localization and approach to our SaaS solution.Our way of working is fast and dynamic, so we require a platform ea...
Ester Memoli
Administrator - Information Technology
Customer Success Operations Analyst
Sendcloud
5 years of experienceVerified on LinkedIn
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Awards
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Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- RO Innovation
- HelpDocs
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- Salesforce Pardot
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Customer health scoring and Customer health trends highest, with a score of 9.3.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews From Top Reviewers
Companies can't remove reviews or game the system. Here's why
(1-5 of 76)
Team Gainsight!!
Rating: 10 out of 10
January 07, 2020
SY
Vetted Review
Verified User
2 years of experience
We have NPS surveys that go out based on information in Gainsight and we are fully integrated with Salesforce as well.
A great tool for scaling your Success organization.
Rating: 10 out of 10
October 23, 2019
CG
Vetted Review
Verified User
1 year of experience
Salesforce, Qualtrics, our own product data, ZenDesk, we are about to add MixPanel.
Gainsight is the Cadillac of CSM platforms, but still has work to do on its UI
Rating: 9 out of 10
October 22, 2019
MG
Vetted Review
Verified User
4 years of experience
We're pumping in consumption analytics from PowerBI, account team info from SFDC, consulting info from Tenox. While we still need to go to those tools for details, at least CSMs have one place to start from.
Just honest.
Rating: 10 out of 10
January 14, 2020
AI
Vetted Review
Verified User
1 year of experience
