Overview
What is Clarabridge (discontinued)?
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.
Clarabridge: Listening to What is being said
Currently, Clarabridge is being used by Talent and Culture (HR) to assess …
Clarabridge - A Must Have for Big Brands
Engagor review by Belgian Railways
Pricing
What is Clarabridge (discontinued)?
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Zoho CRM Plus?
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
What is Gainsight PX?
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
Product Details
- About
- Integrations
- Tech Details
What is Clarabridge (discontinued)?
Clarabridge (discontinued) Integrations
Clarabridge (discontinued) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(10)Attribute Ratings
Reviews
(1-4 of 4)We stopped using it August 2020 when we converted to another system. We found that CXS didn't handle what we needed it to handle. That included DMs on IG, The program constantly crashing and not being reliable and no real assistance figuring out why we continued to get into Facebook Jail.
- Organization
- User Friendly for Support
- Ease of Reporting
- Constant problems with being locked out of our Facebook account.
- Responses not attaching to individual threads
- No IG support
- No IG DMs
- Twitter Support lacking
- Reporting
- Functionality
- Cleanness
- Multi-channel customer feedback collection
- 60%6.0
- Product usage analytics
- 80%8.0
- Customer experience dashboard
- 80%8.0
- Customer journey mapping
- N/AN/A
- SLA Fractures quite a bit especially when we were in FB Jail
- KPI not being met because of lack of publishing and responses
- Customer Service suffered from not having a way to DM everyone
Clarabridge: Listening to What is being said
Currently, Clarabridge is being used by Talent and Culture (HR) to assess mainly exit interviews but also to look into survey results. In use for exits, we are trying to analyze anything and everything from why employees are leaving to legal issues, etc. In survey analysis of current employees, we take the data and want to hear the voice of employees in order to truly get a strong understanding of things they like and do not like.
- Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
- Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
- Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
- Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
- Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
- Kanjoya and In-House Tool
Clarabridge - A Must Have for Big Brands
- Voice to text functionality is extremely accurate.
- Alert system for trending topics is very helpful.
- The natural language processor is easy to tune to brand specific nuances.
- User interface could be more intuitive.
- Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Engagor review by Belgian Railways
- With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
- Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
- If I had to mention one ‘weakness’ it would be that Engagor’s content managing system could benefit from some extra features. However, as I am in close contact with the people at Engagor, I know they are really working hard to optimize the content management system. The big launch isn’t that far away actually. They truly make an effort to listen to us when it comes to integrating and leveraging our feedback to optimize their platform and making it more user-friendly every day.
- We wanted to create an effective strategy/system so each person in our company is able to work efficiently and closely together in one tool. This was possible after getting some very helpful, in-depth training from Engagor’s Customer Success team.