Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TriNet
Score 7.1 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
TriNet
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
TriNet
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TriNet
Considered Both Products
TriNet
Chose TriNet
TriNet offered us a huge financial incentive to switch to their PEO. Benefit costs seem to be more expensive than competitors.
Chose TriNet
I didn't select TriNet, it was at my organization when I got here. No one at TriNet gave my company information on how hard it is to move companies in the middle of the quarter. Even UKG did that. I think that every other system works better.
Chose TriNet
These were specifically for Payroll and some HR, we did not use the PEO options for these companies. When we decided to go with a PEO these two companies either did have what TriNet offered, the prices were much higher. The switch over to TriNet was much easier than the …
Chose TriNet
I liked Rippling's software better than TriNet. However, the pricing on employee benefits was through the roof, and they don't offer many selections/options. If it was a software only decision, I would go with Rippling (the 2.0 version of Zenefits which TriNet offers). However, …
Chose TriNet
I still use them separatetly
Chose TriNet
I was not a part of the selection process, as I was brought in after we began using TriNet. I have seen others, though, and prefer this to anything else I have encountered. I very much like the look of the platform, but most importantly, the people that assist with each …
Chose TriNet
Better pricing negotiation through pooling of TriNet.
Chose TriNet
We selected TriNet because the owners wanted to use a PEO. After reviewing several PEOs, TriNet was our best option.
Chose TriNet
Neither are as robust or as easy to use as Trinet. Customer service is not nearly as good as TriNet.
Chose TriNet
We use Lattice for performance management, goal setting, and reviews We use TriNet for payroll, benefits, 401k, and Paid time off tracking
Chose TriNet
I like QuickBooks better because the upload automatically populated the holiday hours. In contrast, in TriNet, the holiday hours are on the timecard, but when we export the import from Time and Attendance, we have to manually add the holiday hours to the payroll grid every time …
Chose TriNet
TriNet has way more guardrails setup to avoid compliance issues. TriNet's knowledge center is immensely more helpful.
Chose TriNet
Our pain points were resolved by moving away from Insperity as noted previously and overall costs decreased.
Chose TriNet
We switched from ADP to TriNet for better pricing, more user friendly interfaces for the HR and the employee side, and more pricing transparency.
Chose TriNet
Response time is much better with TriNet. All parts of their site are well-designed for a smooth user experience. Administration costs are reasonable (some others are offensively high and remind you that you could just hire another FT employee to do this work).
Chose TriNet
We have used a regional PEO prior to coming to TriNet. We only had 4 medical plans, 2 dental plans and 2 vision plans to choose from.
Chose TriNet
TriNet offers a comprehensive platform for a very fair price. Their insurance offerings are superior to many other PEOs.
Chose TriNet
Their service is way better than ADP. I was not impressed with the ADP PEO response times and provided support. I would recommend TriNet over them any day if you are looking for a reliable PEO. Oracle is outdated, when I was recently using it within a company, very clunky. Payl…
Chose TriNet
It's been too long ago to be able to compare.
Chose TriNet
We used a company Questco for our PEO before TriNet. I really like TriNet's platform for general HR related items more than QuestCo's. TriNet's benefit selections for our employees was a lot better as well. The timeclock with QuestCo was better.
Chose TriNet
ADP also had its limitations in the platform.. but I think their customer service was a lot better
Top Pros
Top Cons
Features
TriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
TriNet
6.4
668 Ratings
22% below category average
Employee demographic data6.4466 Ratings
Employment history6.6503 Ratings
Job profiles and administration6.2473 Ratings
Workflow for transfers, promotions, pay raises, etc.6.5560 Ratings
Organizational charting5.8387 Ratings
Organization and location management6.3409 Ratings
Compliance data (COBRA, OSHA, etc.)7.1524 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
TriNet
7.6
725 Ratings
6% below category average
Pay calculation7.3699 Ratings
Support for external payroll vendors8.05 Ratings
Off-cycle/On-Demand payment7.4222 Ratings
Benefit plan administration7.6710 Ratings
Direct deposit files7.9660 Ratings
Salary revision and increment management7.6580 Ratings
Reimbursement management7.3356 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
TriNet
6.1
464 Ratings
29% below category average
Approval workflow6.6381 Ratings
Balance details5.9443 Ratings
Annual carry-forward and encashment5.9360 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
TriNet
6.8
708 Ratings
18% below category average
View and generate pay and benefit information8.2686 Ratings
Update personal information7.4700 Ratings
View company policy documentation7.6595 Ratings
Employee recognition3.6209 Ratings
View job history7.4521 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
TriNet
1.0
1 Ratings
156% below category average
Tracking of all physical assets1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
TriNet
6.5
593 Ratings
16% below category average
Report builder6.8506 Ratings
Pre-built reports6.9560 Ratings
Ability to combine HR data with external data5.8281 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
TriNet
7.0
582 Ratings
14% below category average
New hire portal7.4581 Ratings
Manager tracking tools6.6358 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
TriNet
4.6
97 Ratings
54% below category average
Corporate goal setting4.284 Ratings
Individual goal setting4.294 Ratings
Line-of sight-visibility4.283 Ratings
Performance tracking5.793 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
TriNet
5.9
172 Ratings
30% below category average
Performance plans6.0149 Ratings
Performance improvement plans6.1140 Ratings
Review status tracking4.6136 Ratings
Review reminders5.5145 Ratings
Multiple review frequency7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
TriNet
6.3
72 Ratings
22% below category average
Candidate ranking8.21 Ratings
Candidate search6.267 Ratings
Candidate development4.462 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
TriNet
5.6
109 Ratings
32% below category average
Job Requisition Management4.381 Ratings
Company Website Posting5.51 Ratings
Publish to Social Media3.365 Ratings
Job Search Site Posting5.682 Ratings
Duplicate Candidate Prevention9.11 Ratings
Applicant Tracking6.188 Ratings
Notifications and Alerts5.795 Ratings
Best Alternatives
TriNet
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternatives
User Ratings
TriNet
Likelihood to Recommend
6.7
(742 ratings)
Likelihood to Renew
5.6
(51 ratings)
Usability
6.5
(637 ratings)
Availability
6.8
(19 ratings)
Performance
6.8
(19 ratings)
Support Rating
6.4
(723 ratings)
In-Person Training
8.5
(6 ratings)
Online Training
8.7
(8 ratings)
Implementation Rating
2.2
(27 ratings)
Configurability
7.9
(11 ratings)
Contract Terms and Pricing Model
7.3
(3 ratings)
Ease of integration
8.2
(7 ratings)
Product Scalability
8.3
(18 ratings)
Professional Services
7.5
(5 ratings)
Vendor post-sale
7.8
(15 ratings)
Vendor pre-sale
7.9
(15 ratings)
User Testimonials
TriNet
Likelihood to Recommend
TriNet
For the areas I outlined previously, TriNet is the perfect solution for a young company (start up) to get 1) payroll services, 2) benefits (large offering, best rates), and support when critical issues come about and you don't have an HR Dept. The rates are the best. The people I work with are why I'd keep coming back.
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Pros
TriNet
  • Extensive variety of benefit program plan designs and partners. Something for everyone.
  • One stop shopping for all health and wellness benefits.
  • Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
  • On top of compliance by state.
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Cons
TriNet
  • Time Clock More User Friendly
  • On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
  • Expense Reimbursement better integrated with the payroll functionality.
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Likelihood to Renew
TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
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Usability
TriNet
Being only 8 months into using the product there are still some things I need to learn, but I am sure as we start to use the product to it's full potential the usability score will go up. The expense interface is a little clunky to what we have used in the past, but the employees are happier that they can have their expenses direct deposited instead of getting an expense check.
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Reliability and Availability
TriNet
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
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Performance
TriNet
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
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Support Rating
TriNet
again tough to say. Our account manager - 10 most others - 6 Benefits - 5 HR support - 2 (the joke in my team is "why ask, he's just going to say "do this and then check with your legal dept.") If we have to do our own research why do we need you. Like I said, great for smaller companies that don't have an HR team. There is almost an attitude of "we are TriNet, this is how we do it, deal with it. You're in our platform now". Every client may have different needs and TriNet needs to be able to adapt to them. The new role of strong HR teams is business partners - TriNet struggles with this and seems to be stuck in old "tell you what to do", plan the Christmas party and buy cake once a month for birthdays. Its timer to move forward!
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In-Person Training
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
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Implementation Rating
TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
TriNet
We switched from ADP to TriNet mostly because we were looking for better insurance rates. Others on my staff were doubtful as past experiences with a PEO were not great, but TriNet won the rest of my team over very easily. No one I have talked to could get even close to their insurance rates.
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Contract Terms and Pricing Model
TriNet
I was not part of the process
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Scalability
TriNet
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
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Professional Services
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
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Return on Investment
TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
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