SMART Service Desk vs. TOPdesk
SMART Service Desk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
SMART Service Desk | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
SMART Service Desk | TOPdesk | |
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Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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SMART Service Desk | TOPdesk | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SMART Service Desk | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (198 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (110 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (166 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
SMART Service Desk | TOPdesk | |
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Likelihood to Recommend | SMART Service Desk No answers on this topic | TOPdesk |
Pros | SMART Service Desk No answers on this topic | TOPdesk |
Cons | SMART Service Desk No answers on this topic | TOPdesk |
Likelihood to Renew | SMART Service Desk No answers on this topic | TOPdesk |
Usability | SMART Service Desk No answers on this topic | TOPdesk |
Reliability and Availability | SMART Service Desk No answers on this topic | TOPdesk |
Performance | SMART Service Desk No answers on this topic | TOPdesk |
Support Rating | SMART Service Desk No answers on this topic | TOPdesk |
In-Person Training | SMART Service Desk No answers on this topic | TOPdesk |
Online Training | SMART Service Desk No answers on this topic | TOPdesk |
Implementation Rating | SMART Service Desk No answers on this topic | TOPdesk |
Alternatives Considered | SMART Service Desk No answers on this topic | TOPdesk |
Scalability | SMART Service Desk No answers on this topic | TOPdesk |
Return on Investment | SMART Service Desk No answers on this topic | TOPdesk |
ScreenShots |