Good supplier of good software with space for improvement
Overall Satisfaction with TOPdesk
Currently it is used at the IT department to register tickets/issues/changes and to register hardware. It is also being used by our security department to register keys. We would like to expand the use for our facility department. We are currently using the on premise software.
100 - We have 100 practitioners. 90% is IT related. 10% is security.
Pros
- [Register] incidents.
- Logging.
- [Register] products.
Cons
- It would be nice if the status of a product can automatically change when they are registered to a product.
- More layout options in ssp.
- Registering of keys in TOPdesk with good logging.
- Overview in tickets.
TOPdesk is more flexible and has better usability. It is easy to have contact with a consultant or account manager.
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
Comments
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