TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
N/A
Pricing
TOPdesk
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
TOPdesk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Optional
Additional Details
The TOPdesk license model:
- Modular: Organizations purchase only the modules needed
- Saas or On premise
- Supports unlimited number of assets.
- End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed.
TOPdesk is a clear and pleasant program that invites you to look for the right solution. If you can't find out, you have a help button. There are also various options to complete the report.
TOPdesk is customizable in all aspects in a more user-friendly manner. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories. With a little guidance from a consultant and some documentation, you can go a long …
TOPdesk is an easy to implement tool, with premade modules that you can purchase (based on different packages) which will suit your ITSM (IT service management) needs. With a standard for Incident Management, Change management, Asset management and a Self Service Portal you …
Compared to Horizon, Freshdesk and ServiceNow IT Service Management, TOPdesk offers a much finer user interface. I also find the different modules and clarity much nicer to use. Automation and Asset Management have also had an update, making these much nicer to use as well.
This one I cannot answer because TOPdesk was evaluated and implemented before I started at the company. There has not been such a process while I'm here.
Different departments can use Topdesk (IT, HR, Facility) where other applications only focus on one of them. Assetmanagement can't be done by some. No modules to add incidents and changes. All are created as the same item.
Topdesk is not ideally used for Jira Project management, Its not user friendly in the way Jira has a more user friendly approach regarding sprint planning and regarding a Kan Ban board. Furthermore Topdesk has a lot of addons that need to be bought. In Jira you can add and …
Service desk and contract management function of TopDesk better suits the hospital needs, asset management for medical equipment, mainly preventative and corrective maintenance and risk based prioritization, is better suited in Ultimo