HubSpot CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score 8.5 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]

Pricing

HubSpot CRM

Editions & Modules

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Offerings

Pricing Offerings
HubSpot CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	HubSpot CRM
Considered Both Products	HubSpot CRM Gouthami Katta Brand partnerships Chose HubSpot CRM HubSpot CRM stands out among its competitors in the market because of its comprehensive features of marketing and its seamless integration capability with other tools. Most of other tools in the market are lacking integration capability and they don't offer more features for … Incentivized Helpful? Verified User Executive Chose HubSpot CRM As stated we use Freshdesk just for the client portal that it has with it. This helps us to integrate a AI chatbot of our own and to put a FAQ for our clients. HubSpot CRM does not do this on the free version you need to be on the highest version to get any access to a client … Helpful? Verified User Director Chose HubSpot CRM HubSpot is much more dynamic that Pipedrive, but also more expensive, especially if you want add-on features. Incentivized Helpful? NQ Nicko Quinalayo Quality, Learning and Development Manager Chose HubSpot CRM Well, first of, its my client who chose this for us. But based from my previous experience with other CRMs, HubSpot CRM by far has all of it in one tool. Very promising and really has the potential to be the source of all resolutions to problems with data collection, marketing … Incentivized Helpful? Verified User Employee Chose HubSpot CRM I used Sierra during my short time in the real estate industry. I absolutely hated it. It wasn't organized very well, didn't have online resources like HubSpot, and didn't have very many capabilities like HubSpot. I appreciate how easy HubSpot is to use and how many features … Incentivized Helpful? Verified User C-Level Executive Chose HubSpot CRM HubSpot from a sales/marketing aspect is a far superior CRM Incentivized Helpful? Verified User Director Chose HubSpot CRM We don't actually use Monday's CRM, we use their project management. However, something that monday.com does better than HubSpot is its task layout and visible team access. To be honest, we would love a good integration between them both so we can use HubSpot's CRM, and … Incentivized Helpful? hugo Sutcliffe sales rep Chose HubSpot CRM I haven't used any other systems wasn't an option to click non Incentivized Helpful? Cory J. Krager Director of Sales Chose HubSpot CRM HubSpot outperforms both Incentivized Helpful? John David Sales Director Chose HubSpot CRM HubSpot is a lot more user-friendly Incentivized Helpful? Verified User Representative Chose HubSpot CRM I have not used any other CRMs in the past. I am a HubSpot CRM native. Wish I could provide more feedback here but I guess I am lucky to have only used HubSpot CRM! Incentivized Helpful? HW Hope Walker Marketing Manager Chose HubSpot CRM I did not need so much of the task features that other CRMs have (which I do like the HubSpot CRM task features and how you can set up future follow-ups with contacts) but those other CRMs are not good if you are not a project-based company, and you have a lot of contacts. If … Incentivized Helpful? RV Reinard Viloria Sales Consultant Chose HubSpot CRM Hubspot works exactly as I expect a CRM to work. Simply, easy to use and reliable. Very much recommend! Incentivized Helpful? Verified User Employee Chose HubSpot CRM HubSpot CRM is way more unified and offers much more functionality in comparison to the other two. HubSpot CRM comes up with unique features like creating popups and dynamic CTAs for web pages in the same solution. It also offers marketing features like emailing and a contact … Helpful? Verified User Executive Chose HubSpot CRM HubSpot is not as in-depth or detailed as some of the other CRM options out there. This also means that it can be a bit quicker to learn as it does not have as many features and it has a relatively simple interface that is easy to use. However, other tools out there have more … Helpful? Verified User Account Manager Chose HubSpot CRM I feel that Salesforce CMS's UI sucks. Incentivized Helpful? Zach Hong Account Executive Chose HubSpot CRM I have more experience with HubSpot than I do with the others but from my limited experience with the other platforms, they are a little clunky and make it hard to navigate the website. Incentivized Helpful? JF Jessica Festa Customer Success Manager Chose HubSpot CRM Blows it away. Way more user-friendly and SIGNIFICANTLY easier to learn with resources that don't cost an arm and a leg, which means more of our team can use it to its full capacity. Incentivized Helpful? Kathleen Gallagher Sales Development Rep Chose HubSpot CRM I think HubSpot is just a lot more comprehensive, and there are many more features to take advantage of. For example, it's very handy to be able to take chats from the website and assign them to people in that region. It's also very handy to call through an integration with Airc… Incentivized Helpful? Tarandeep Singh Bawa Senior inside sales manager Chose HubSpot CRM HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily … Incentivized Helpful? AS Ash Shenker General Manager Chose HubSpot CRM Hubspot is far superior to our previously used CRM, providing more automation and visibility of individual/company performance. It is also more cost-effective for multiple staff members and provides them with functionality to speed up their processes and complete their tasks … Incentivized Helpful? Verified User Representative Chose HubSpot CRM ZoomInfo is in a testing period at the moment and only using their contact data on leads so I cannot comment on that being in our 1st month of using their tool. Apollo.io is a great tool, mostly used for email contacts but as we don't get much of the analytics functions, … Incentivized Helpful? Verified User Account Manager Chose HubSpot CRM HS better than SF. Wouldnt recommend people to use SF, SF is moreso for enterprise segment which HS doesn't really compete it. For SMB's HS makes most sense Incentivized Helpful? Verified User Account Manager Chose HubSpot CRM HubSpot is a much more modern and intuitive platform; also more robust as far as quoting, communication, and commerce capabilities. Incentivized Helpful? Kade Branson Sales Manager Chose HubSpot CRM Much easier to use and better overall value. Incentivized Helpful?
Top Pros	Pro Easy to use Pro User friendly Pro Email tracking
Top Cons	Minus Mobile app Minus Email address Minus Phone app

Features

HubSpot CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	HubSpot CRM 7.9 1569 Ratings 3% above category average
Customer data management / contact management	8.61514 Ratings
Workflow management	8.11481 Ratings
Territory management	6.0184 Ratings
Opportunity management	8.21415 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.41526 Ratings
Contract management	8.0185 Ratings
Quote & order management	7.31032 Ratings
Interaction tracking	8.41471 Ratings
Channel / partner relationship management	7.9186 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	HubSpot CRM 7.0 1042 Ratings 7% below category average
Case management	7.1970 Ratings
Call center management	7.1840 Ratings
Help desk management	6.9892 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	HubSpot CRM 8.3 1384 Ratings 9% above category average
Lead management	8.21305 Ratings
Email marketing	8.41316 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	HubSpot CRM 7.4 1435 Ratings 2% below category average
Task management	7.81377 Ratings
Billing and invoicing management	6.8712 Ratings
Reporting	7.61269 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	HubSpot CRM 7.8 1400 Ratings 3% above category average
Forecasting	7.41102 Ratings
Pipeline visualization	8.11329 Ratings
Customizable reports	7.71290 Ratings

Customization

Comparison of Customization features of Product A and Product B
	HubSpot CRM 7.2 1337 Ratings 5% below category average
Custom fields	7.71310 Ratings
Custom objects	7.31138 Ratings
Scripting environment	6.3132 Ratings
API for custom integration	7.6928 Ratings

Security

Comparison of Security features of Product A and Product B
	HubSpot CRM 8.4 1295 Ratings 1% above category average
Single sign-on capability	8.41157 Ratings
Role-based user permissions	8.41232 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	HubSpot CRM 7.6 992 Ratings 6% above category average
Marketing automation	7.7985 Ratings
Compensation management	7.5647 Ratings

Platform

Comparison of Platform features of Product A and Product B
	HubSpot CRM 7.8 1177 Ratings 4% above category average
Mobile access	7.81177 Ratings

Best Alternatives
	HubSpot CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.2 out of 10
Enterprises	Creatio Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	HubSpot CRM
Likelihood to Recommend	8.4 (1613 ratings)
Likelihood to Renew	9.8 (29 ratings)
Usability	8.2 (1460 ratings)
Support Rating	6.8 (23 ratings)
Implementation Rating	7.9 (8 ratings)

User Testimonials
	HubSpot CRM
Likelihood to Recommend	HubSpot The well suited scenario is when I want to follow up to the people whom I reached previously. With the feature "Sequences", it automatically sends the follow ups, who didn't replied in the previous days. This also helped my sales team to close the deals. The less appropriate scenario is when we want to do deep customization. Incentivized Gouthami Katta Brand partnerships Read full review
Pros	HubSpot Deal stages if we have to compare what customer is doing. And track the records of the day by the use of filters. We have two views to view the data one is in stages wise and and one view all deals together that's what I like. Incentivized Tarandeep Singh Bawa Senior inside sales manager Read full review
Cons	HubSpot A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off) Incentivized HW Hope Walker Marketing Manager Read full review
Likelihood to Renew	HubSpot To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client. Incentivized Usman Rehman Business Analyst Read full review
Usability	HubSpot I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful. Incentivized RG Ryan Gill Director of Sales Read full review
Support Rating	HubSpot Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool. Incentivized BZ Bill Zierold Sales Development Rep Read full review
Implementation Rating	HubSpot If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate Incentivized Greg Linnemanstons President Read full review
Alternatives Considered	HubSpot Hubspot is far superior to our previously used CRM, providing more automation and visibility of individual/company performance. It is also more cost-effective for multiple staff members and provides them with functionality to speed up their processes and complete their tasks more efficiently. Incentivized AS Ash Shenker General Manager Read full review
Return on Investment	HubSpot HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information. The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version. The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in Incentivized MA Michael Augusti Founder Read full review
ScreenShots	HubSpot CRM Screenshots