HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
HubSpot CRM stands out among its competitors in the market because of its comprehensive features of marketing and its seamless integration capability with other tools. Most of other tools in the market are lacking integration capability and they don't offer more features for …
As stated we use Freshdesk just for the client portal that it has with it. This helps us to integrate a AI chatbot of our own and to put a FAQ for our clients. HubSpot CRM does not do this on the free version you need to be on the highest version to get any access to a client …
Verified User
Director
Chose HubSpot CRM
HubSpot is much more dynamic that Pipedrive, but also more expensive, especially if you want add-on features.
Well, first of, its my client who chose this for us. But based from my previous experience with other CRMs, HubSpot CRM by far has all of it in one tool. Very promising and really has the potential to be the source of all resolutions to problems with data collection, marketing …
I used Sierra during my short time in the real estate industry. I absolutely hated it. It wasn't organized very well, didn't have online resources like HubSpot, and didn't have very many capabilities like HubSpot. I appreciate how easy HubSpot is to use and how many features …
We don't actually use Monday's CRM, we use their project management. However, something that monday.com does better than HubSpot is its task layout and visible team access. To be honest, we would love a good integration between them both so we can use HubSpot's CRM, and …
I have not used any other CRMs in the past. I am a HubSpot CRM native. Wish I could provide more feedback here but I guess I am lucky to have only used HubSpot CRM!
I did not need so much of the task features that other CRMs have (which I do like the HubSpot CRM task features and how you can set up future follow-ups with contacts) but those other CRMs are not good if you are not a project-based company, and you have a lot of contacts. If …
HubSpot CRM is way more unified and offers much more functionality in comparison to the other two. HubSpot CRM comes up with unique features like creating popups and dynamic CTAs for web pages in the same solution. It also offers marketing features like emailing and a contact …
Verified User
Executive
Chose HubSpot CRM
HubSpot is not as in-depth or detailed as some of the other CRM options out there. This also means that it can be a bit quicker to learn as it does not have as many features and it has a relatively simple interface that is easy to use. However, other tools out there have more …
I have more experience with HubSpot than I do with the others but from my limited experience with the other platforms, they are a little clunky and make it hard to navigate the website.
Blows it away. Way more user-friendly and SIGNIFICANTLY easier to learn with resources that don't cost an arm and a leg, which means more of our team can use it to its full capacity.
I think HubSpot is just a lot more comprehensive, and there are many more features to take advantage of. For example, it's very handy to be able to take chats from the website and assign them to people in that region. It's also very handy to call through an integration with Airc…
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily …
Hubspot is far superior to our previously used CRM, providing more automation and visibility of individual/company performance. It is also more cost-effective for multiple staff members and provides them with functionality to speed up their processes and complete their tasks …
ZoomInfo is in a testing period at the moment and only using their contact data on leads so I cannot comment on that being in our 1st month of using their tool. Apollo.io is a great tool, mostly used for email contacts but as we don't get much of the analytics functions, …
The well suited scenario is when I want to follow up to the people whom I reached previously. With the feature "Sequences", it automatically sends the follow ups, who didn't replied in the previous days. This also helped my sales team to close the deals. The less appropriate scenario is when we want to do deep customization.
A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Hubspot is far superior to our previously used CRM, providing more automation and visibility of individual/company performance. It is also more cost-effective for multiple staff members and provides them with functionality to speed up their processes and complete their tasks more efficiently.
HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in