Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Compared to similar products I've used, Freshservice beats the competition in support, ease of setup and use, and UI. I found the other products complicated the process for setting up workflows, lacked competent support, and were just plain ugly to look at.
1. Cost - I have always had the best cost provided by Freshservice as compared to others 2. Functionality - far more functionality is provided by Freshservice 3. ITIL enabled ITSM tool with better support for different ITIL modules
Let's say that all these products today are designed for all-round IT service management. I don't think it's correct to talk about other products and make a comparison with Fresh Service, I don't find it correct but what I can say is that I think Fresh Service is very valid …
We moved from a legacy version of Trackit and there really is no comparison. Freshservice is head & shoulders above Trackit. When we decided to switch from Trackit, we initially decided on Zendesk, but ran into some issues with their contract team. They were difficult to work …
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not …
Easier to implement as compared to other ITSM tool like Summit Symphony ITSM. Freshservice to be the perfect amount of customisable in the Admin portal and we can use it out-of-the-box without needing any coding knowledge to build anything, but we have used the settings to …
We are using SNOW at our parent company level but we find it quite complex in comparison to Freshservice and we do not have admin access to it in the same way we do to Freshdesk. Overall I prefer Freshservice but for larger corporations with large teams supporting the product I …
As we moved to an ITIL framework this just made sense to transfer across as migration was very simple and completed on our behalf. Also alot of the customisation we had came across which really helped.
Fresh Services was a turn key product that I did not have to take months to configure. We are a small organization and did not have the man power to undertake a product that would become a major project to get off the ground.
More clear environment. Further upscaling in Freshservice is a lot easier then in other products. For example we had a lot of trouble to get the ticketing module in Odoo to a level that's as easy as Freshservice because of inherent limitations when our business exploded from …
Freshservice was much faster to get up and going compared to Jira. And the user interface was intuitive and required little time to familiarize and start evaluating. Freshservice also offered competitive pricing for non-for-profit industry that we are in (Education)