Likelihood to Recommend Customers love having their own online account that shows their current pricing on items. We love this too, as when you put in the specific markup they receive on each item, the price will automatically change for them. All we need to worry about is updating our costs then. The big bugaboo for me is the fact that we cannot simply copy a SKU. Being a PPE supplier there are thousands of items that are similar (ex: glasses just with a different lens color), where being able to copy and edit what you need would be ideal. There are so many items we'd like to add to our site at times, but we think about the time that it would require and sometimes we do not follow through with adding because of this issue
Read full review Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review Pros Very easy to onboard products Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX) It's easy to run promotions / sales with just a few clicks SEO options with ready to grab site map Read full review Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved. Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution. There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready. Read full review Cons As I already mentioned some testing button for email templates would be great. It would be great that there are more themes that people can choose from. Even thought there are lots of training videos I would like to see even more especially on some advanced features and capabilities. Read full review The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences. The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive. Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner. Read full review Likelihood to Renew It is a good platform with good customizable features for our customers.
Read full review Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to Payment or ERP systems. Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Read full review Usability It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.
Read full review Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Read full review Support Rating They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.
Read full review The technical service was impeccable. They were on point and were very knowledgeable.
Read full review Online Training Great value for an flexible, open source platform.
Read full review Alternatives Considered Evolution X feels better built specifically for our industry and helps to provide relevant supplier catalogues, it also opens us up to dialogue with new suppliers and partnerships to form around this. For instance our ACCO account has grown by x8 since we started adding their catalogue by Fusion Data via EVOX.
PrestaShop is all added by spreadsheet and there is no pre-populated catalogue ready to add which means it relies on our in-house capabilities or the supplier to provide feeds to import which not many of them have
Read full review Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with
WooCommerce and
OpenCart as self-hosted solutions vs.
BigCommerce and
Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Read full review Return on Investment We have had many more online orders from people we haven't done business with before, which is great We've saved tons of time with creating customer's accounts to automatically display their marked up priced on items. (no longer need to physically update some of these individual's quote forms) This website is much more up to date and user friendly than our previous platform Read full review Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded. Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent. We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene. Read full review ScreenShots