Ridder iQ vs. Exact Online

The best in the complete production process. It provides the correct info in a very usable way. It is pretty good in sales, but the lack of discounts for sales goods and sales production is not ideal. On the other hand, ECI provides an excellent service for looking for custom solutions where we need them. Dutch Translation: De beste in het complete productieproces. Het biedt de juiste informatie op een zeer bruikbare manier. Het is redelijk goed in de verkoop, maar het gebrek aan kortingen op verkoopartikelen en verkoopproductie is niet ideaal. Aan de andere kant biedt ECI een uitstekende service bij het zoeken naar maatwerkoplossingen waar we die nodig hebben. This review was originally written in English and has been translated into Dutch using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...

Incentivized

• Customization of layouts
• Reporting module, create Custom Reports for all use cases and if needed relation specific
• Item factor conversion for purchase/sales/WIP using Weight and Length in all directions
• Aanpassing van lay-outs
• Rapportagemodule, maak aangepaste rapporten voor alle use cases en indien nodig relatiespecifieke rapporten
• Conversie van artikelfactoren voor aankoop/verkoop/WIP met gebruik van gewicht en lengte in alle richtingen

• Complete pack with many options, use it as CRM, ERP or simply for your bookings.
• Many connections with external programs, webshops, etc.
• Automatic backups.

Incentivized

• Ridder iQ misses graphical workflow and blocks designer
• Adaptions to rights in iQ can be difficult and time consuming
• Ridder iQ is unfortunately still not webbased
• Ridder iQ is fortunately developping api endpoints but this is still not completed.
• The no/low code functionality can be extended
• Ridder iQ mist grafische workflow en blokkeert ontwerper
• Aanpassingen aan rechten in iQ kunnen moeilijk en tijdrovend zijn
• Ridder iQ is helaas nog steeds niet webgebaseerd
• Ridder iQ is gelukkig bezig met de ontwikkeling van API-eindpunten, maar deze zijn nog niet afgerond.
• De no/low-code functionaliteit kan worden uitgebreid

Incentivized

• Support... It's bad, and when you want to stop or step back it's near impossible.
• Price, they tend to increase it without warning, and with all the extras it goes up fast.
• If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.

Incentivized

Its nice software but it is very, very slow in webification and integration possibilities by using api's. Untill now the programm has client-server technology unfortunately. And there are far too less no code adjustments possible.

The working environment can be perfectly designed for every user and department, which makes the user-friendliness very good. Adding columns, formatting tables can all be customized to the user. Dutch Translation: De werkomgeving is perfect in te richten voor elke gebruiker en afdeling, wat de gebruiksvriendelijkheid zeer hoog maakt. Het toevoegen van kolommen en het opmaken van tabellen is allemaal aanpasbaar aan de gebruiker.

Expert level of the support engineers is adequate. However in our opinion it does take a fair amount of time to respond

Incentivized

I didn't work here yet at the time of the implementation

Incentivized

Ridder iQ is specialized for our business and has people who bring a lot of knowledge to the table, so Ridder iQ is far more suited than a ERP solution which is not specilized in the make-industry. Furthermore, the customizability of Ridder stands out compared to solutions like ISAH. Therefore, the choice was an easy one, because knowledge and customizability are important criteria. Dutch Translation: Ridder iQ is gespecialiseerd in onze branche en heeft mensen met veel kennis in huis. Ridder iQ is daarom veel geschikter dan een ERP-oplossing, die niet gespecialiseerd is in de maakindustrie. Bovendien onderscheidt Ridder iQ zich qua aanpasbaarheid ten opzichte van oplossingen zoals ISAH. De keuze was dan ook snel gemaakt, want kennis en aanpasbaarheid zijn belangrijke criteria.

Incentivized

I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.

Incentivized

• The implementation process is well managed by Ridder iQ employees.
• After going live, our main processes were just slightly affected, no significant delays occurred.
• Het implementatieproces wordt goed begeleid door de medewerkers van Ridder iQ.
• Nadat we live gingen, ondervonden onze belangrijkste processen slechts lichte hinder; er deden zich geen noemenswaardige vertragingen voor.

Incentivized

• Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
• Positive: Once an ERP connection is running you can automate a lot in the process.

Incentivized