Atera

Atera

157 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.4 out of 10	N/A	Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…	$159 per month per user

Pricing

Atera

Editions & Modules

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Offerings

Pricing Offerings
Atera
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Unlimited devices.

More Pricing Information

Community Pulse
	Atera
Considered Both Products	Atera Verified User Director Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Helpful? Verified User Professional Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Helpful? Verified User Analyst Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? JS Joseph Shaffer Operations Manager Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? Amy Brown Business Development Manager Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Helpful? Simon Bane IT and Software Development Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Helpful? Verified User Director Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Helpful? Verified User Manager Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Analyst Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? Robert Miller Information Technology Manager Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Employee Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? KS Kamil Salagan IT Manager Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? FP Frank Pietersma Owner Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Verified User Director Chose Atera We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based … Incentivized Helpful? Michael D. Cole IT Administrator / Creative Director Chose Atera Before installing Atera, we were using a third party to assist us with administration of devices, protection, etc. The cost was exorbitant, and the service was deplorable. What I received was gobbledy-gook and dozens of fancy graphs. brain overload. TMI. When I described to … Incentivized Helpful? Verified User C-Level Executive Chose Atera The pricing and features were laid out in a simple and straightforward layout. They have not price gouged while adding features. Incentivized Helpful? KJ Kevin Jenks CEO (Chief Executive Officer) Chose Atera Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, … Incentivized Helpful? DH DJ Hammett IT Manager Chose Atera Atera was purchased before my tenure but I haven't had the need to look at other competing platforms. Incentivized Helpful? Verified User Technician Chose Atera ManageEngine is used in some of our outlying locations, and it was just not an enjoyable experience. The interface was confusing and not intuitive. It took more time to figure out how to get something accomplished in ManageEngine to even start helping someone, whereas with … Incentivized Helpful? BP Brian Pankey Owner Chose Atera I did like NinjaOne user interface but the price was a lot and the implementation of how it does Windows Updates was not ideal. Pricing would have gotten way up there for the number of endpoints I needed to load up initially. N-able was good with the Apple computer integrations … Incentivized Helpful? JG Joel Greenberg Owner Chose Atera I have used, The Zenith product (Continuum), Solar Winds, GFI and Level Platforms. Continuum was a good product but no longer exists. Incentivized Helpful? Verified User Director Chose Atera N-central had more features but was way more expensive to run. The features that N-central have over Atera were ones we were not using anyway. Incentivized Helpful? Verified User Manager Chose Atera Atera competes well with other RMM competitors, lacking primarily in patch management. I was constantly fighting to get my Windows updates out there, and had a couple of troublesome systems where I had to manually install patches from Microsoft Catalog due to WU being brain … Incentivized Helpful? MI Matt Ianson IT Manager Chose Atera Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch … Incentivized Helpful? David Fox President \| Sales & Marketing Advisor Chose Atera When we originally started doing more IT work, we tried Zoho Desk. There wee a ton of great functions but we were smaller and it didn't really fit what we did on a day-to-day basis. Zoho Desk's reporting was more advanced but out clients didn't really need that level of … Incentivized Helpful?
Top Pros	Pro Remote access Pro Remote control Pro Ease of use
Top Cons	Minus Mobile app Minus Network discovery Minus App features

Features

Atera

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 10.0 1 Ratings 5% above category average
Virtualization monitoring	10.01 Ratings
IT Asset Discovery	10.01 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.3 96 Ratings 22% above category average
Remote monitoring	9.195 Ratings
Network device monitoring	8.183 Ratings
Activity Monitoring	10.01 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 8.9 95 Ratings 19% above category average
Patch Management	8.294 Ratings
Policy-based automation	8.381 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 1 Ratings 11% below category average
Attended device access	10.01 Ratings
Unattended device access	10.01 Ratings
Mobile device access	1.01 Ratings
Virtual device access	10.01 Ratings
Multiple-display support	7.01 Ratings
Multiple concurrent sessions	9.01 Ratings

Best Alternatives
	Atera
Small Businesses	Panda Systems Management Score 9.4 out of 10
Medium-sized Companies	NinjaOne Score 9.2 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Atera
Likelihood to Recommend	8.5 (98 ratings)
Likelihood to Renew	9.5 (4 ratings)
Usability	8.9 (45 ratings)
Support Rating	9.0 (5 ratings)

User Testimonials
	Atera
Likelihood to Recommend	Atera Well Atera is a big platform with multiple features, I use Remote Session for Remote access and Scripting management for platform and application management in our network. In some cases if there is dependency on Driver version of hardware like network driver, I have also used Atera to push latest Driver to user machines which works like a charm. Atera is a really good platform. Verified User Anonymous Read full review
Pros	Atera Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems. The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them. With Atera the need to travel on-site has been dramatically reduced. Verified User Anonymous Read full review
Cons	Atera Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review
Likelihood to Renew	Atera As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review
Usability	Atera In the past, we would have to remote into the endpoint to see what was causing an issue. Now we can check the portal and get a very detailed analysis of what's going on the with user's system. In addition we can run scripts and open a command prompt of the user's system without having to remote into the system and disrupt the user. Incentivized CW Carlton Whitmore IT Manager Read full review
Support Rating	Atera Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review
Alternatives Considered	Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through the platform and you will make the most of all features. Incentivized Verified User Anonymous Read full review
Return on Investment	Atera The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less. Some features need to be accessed through documentation; they're not available directly on the dashboard. Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance. Incentivized Verified User Anonymous Read full review
ScreenShots	Atera Screenshots