Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Aircall has a better interface and IVR system then Groove. It also does a much better job integrating with our CRM (Salesforce) and pulling caller IDs from our database vs Groove. I prefer Aircall over Groove and HubSpot, primarily becasue we are a smaller organization and it …
Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on.
dialpad was far more of a struggle to access call recordings for my reps as not only was …
Aircall is a little different from Intercom in that it is specifically for phone and text BUT Intercom just released phone calls and texting options.....
I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already …
We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now …
Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does …
Zendesk could not help us expand our numbers abroad due to too restrictive regulations applied. Aircall however, if provided with appropriate documents, allowed us to keep existing phone numbers and expand them
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't …
Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of …
The only thing that is better than Aircall against Google Meets, is that Google meets has a camera option. However, that is not applicable for speaking to customers, but rather team mates.
It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have …
We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
No feature to update more than one phone line at the same time
Admins don't have access to the timeline of a call to see with which agent it rang
Missing agent-specific stats when your phone lines are organized in teams
If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
The only positive impact has been the collaborative experience and being able to maintain a virtual office