Absorb LMS vs. Gainsight Customer Education

The account managers have always been great, easy to work with, and knowledgeable. The software does the job we need it to. There can always be improvements, but because the Instructional Designers (two of us) manage the LMS, create courses, and resolve tickets for clients, there really isn't time for us to use more functions.

Incentivized

Northpass is a cost-competitive LMS platform that is SaaS and a manageable cloud-based solution for baseline LMS, training, and education support.

Incentivized

• Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system.
• Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
• Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.

Incentivized

• Digital Learning Academy.
• Improves Retention of users.
• Easy to Setup.
• Good UX for end customers.

Incentivized

• Reporting: some custom reports we need have to be built on the backend and we can't do ourselves- e.g. have to put in a request to the client success team.
• Surveys/Course evaluations/assessments: can't edit these after the courses go live without losing some data from learners who've already completed them. Also have to click 'submit' after each evaluation item instead of just once at the bottom of the page.
• Character limits: some object lessons have character limits (e.g. the 'Description' box- only allows 4000 characters.

Incentivized

• The Northpass solution could use some minor improvements in timing and scheduling of training along with notifications to end-users

Incentivized

We have no plans to move away from Absorb at this time. It has all of the functionality we are looking for in a learning management system and we have a lot of info stored in our LMS system for trainings including all of our current and past employee transcripts. It is also getting easier to manager with being able to connect the LMS to ADP to update employee reporting/department/location/etc. We don't have a need or reason to move away from Absorb at this time.

Incentivized

It's a great place to house our trainings and keep things interesting for our associates.

I know the support team is hard at work! We are currently dealing with a confusing issue where our buttons don't connect to the pages we assign them, and they have been looking into this for a number of weeks. I hope they will unravel the issue soon so we can role out our modules!

Incentivized

I meet and do training with my absorb support every week. and I have all my questions answered! it's great

Our organization previously used LMS365, which did not support eCommerce and had difficulties supporting external users. (My understanding is the issues with external users may have been directly related to our Microsoft implementation and not directly LMS365's fault, but it was nonetheless a deal breaker for us.) Docebo was the runner up in our LMS selection process and I spent significant time chatting with the team at Docebo. It seemed like a strong competitor to Aborb. Ultimately, Absorb was both slightly more cost-efficient for our scenario.

Incentivized

• Course enrollments and completions have increased by 500% since implementation
• Employee visits to our learning centre have increased by 300% since implementation
• Cost saving from a time perspective as we can automate a lot of the admin work we used to do.
• Pre Absorb we had about 3 or 4 e-learnings that were available. We now have over 100 that are accessible to all employees
• Ability to seamlessly integrate with Workday and Udemy allowing all learning to be in one place, people data to be imported from WD, and very comprehensive reporting

Incentivized

• Reduced Onboarding Time.
• Reduced Churn for our customers.
• Improve Product Adoption.
• Reduced Sales Cycle.
• Increased Revenue Growth.
• Improved product branding.

Incentivized