We love this software
Overall Satisfaction with Zendesk Support Suite
We use Zendesk as out main source of support for our company. the problem that zendesk support adresses for our company is a one stop place to find information about our clients and a single place for us to help them with any trouble they may be having. we can find their personal information that we have collected and any all previous interactions.
Pros
- great visibility
- great updates
- ease of use
Cons
- onboarding
- end user support
- new feature requests
- price
- great ROI
- one stop for all crm needs
- very up to date
As long as I have worked at the company they have always used Zendesk support so I am not aware of other products other than zendesk support suite.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes
Zendesk Suite Feature Ratings
Zendesk Support Suite Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am not sure what level we have...
I was having trouble creating tickets that had all of the added information that i needed so that it would be routed correctly to my team, I was able to jump on with support and got the needed information about tags so that I could get that done. They were fast and very helpful.
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