Zendesk Suite - Great for Companies Experiencing Growing Pains
October 09, 2024
Zendesk Suite - Great for Companies Experiencing Growing Pains
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
Zendesk Suite allows [...] to monitor over 90 client mailboxes via a ticketing system. Zendesk Suite allows our back office to assign email/fax/chat requests by assigning to appropriate Team and individual for processing. Processing via Zendesk Suite automatically routes tickets to proper Team via key words and past actions of prior requests.
Pros
- Routing ticket requests
- Keeping Internal Agents organized
- Audit of internal conversations between departments
Cons
- Undeliverable emails
- Spam emails
- Appearance of tickets on other emails systems
- High CSAT Scores
- Improved Client Experience
- Organization
Zendesk Suite allow customers to use their best practices of their client base to advise on how to most effectively use their system. Clients are able to search past inquiries from other clients to see if an answer to their issue or request is already available or clients can engage with Zendesk Client Service Team directly via Help Portal.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Comments
Please log in to join the conversation