Reviewing the reviewer
Overall Satisfaction with Yotpo
Pros
- Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
- You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
- Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.
Cons
- We did not find the implementation process nearly as smooth as we would have hoped.
- There was very limited training for our teams at the time of launch.
- Support sometimes takes longer than we would like to get back to us.
- We have seen a very high response rate from our customers in terms of their willingness to write reviews for us, and have been very happy with the volume of high star reviews.
- The feedback we have gotten via reviews has allowed our buying teams to make better purchasing decisions and allowed our support teams to save a few customers that were unhappy!
- It is currently too soon for us to be able to measure the positive impact the reviews have on conversion rate and AOV.
Comments
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