Excellent All in One Contact Centre Solution
Overall Satisfaction with Webex Contact Center
Pros
- Easy to deploy
- An all in one solution
- Time saving
Cons
- Moving tenant between regions was more difficult that we expected
- Upgrading the trail to a production instance was also time consuming
- No Capex required for this solution (which makes our CFO very happy)
- Digital channels are builtin and therefore very easy to deploy
- The built in CRM integration was missing features so we had to install a thirdparty connector which we had to pay for (and wasn't in our budget) in order to get the features which our business demanded
2) Real time transcription is a big timesaver and we are able to move this transcription into our CRM which is very beneficial to our org.
3) AI Virtual Agent is very handy for offloading routine tasks before they reach a physical agent.
- Genesys Cloud CX, Cisco Unified Contact Center and Five9
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes
Comments
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