Webex App the Robust Collaboration Tool
Overall Satisfaction with Webex App
The product is used to allow enriched collaboration between colleagues.
Pros
- Share content
- Perform team meetings
- Share documents
- Communicate one to one and in group
Cons
- It can be tricky to use the calling part
- Sometimes the app launches the Webex Meetings app
- The pairing with video endpoints
- It has a positive impact on the time spent on projects.
- It has positive impact on progress made on a topic.
- It is easier to share information thus saving time.
the company has about 10000 licenses company wide but is not the primary collaboration tool
- outlook
- authentication tool
it was a bit difficult to integrate the outlook part since there are a lot of restriction on our tool
- Zoom and Microsoft Teams
Webex App seems to be more robust and has a more attractive Gui.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
I wasn't involved with the implementation phase
Would you buy Webex App again?
Yes
Webex App Feature Ratings
Cisco Webex Experience
I have been using Cisco devices like the DX80 along with the webex app. it is interesting to be able to switch between the two when on the move
webex app allow us to have secured meetings thanks to zero trust
these innovations has allowed for example to be working nearly from any place without having to care about the background noise . this is particularly important when working in a noisy place
Using Webex App
10000 - we have several functions including customer facing role and also back office one.
3000 -
we initially had 3000 users to support.
the scope was mainly french users that were involved on internal and external meetings where they had to use webex
- internal team meetings
- customer meetings
- partner meetings
- during covid 19, it was easier to deploy webex as collaboration tool for teleworking
- for hybrid events like product roadshow
Webex App Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response | Escalation required Difficult to get immediate help |
no we have a standard internal report. we have a well trained team
i believe it was during the changes that we saw on control hub recently. they provided regular updates on a ticket that i have opened
Using Webex App
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using | Lots to learn |
- the breakout session
- the slido part
- the stage view
- the specific configuration for some meetings
Yes - it is quite nice but it was a bit confusing on why we had to download both webex app and webex meetings app on the phone
Comments
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