Watchguard Authpoint is Perfect for our Business.
June 17, 2024

Watchguard Authpoint is Perfect for our Business.

Erik Veldhuizen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • WatchGuard AuthPoint

Overall Satisfaction with WatchGuard AuthPoint

I work in the IT department for an automotive dealership, and we use Authpoint for every employee. Because our systems are loaded with sensitive customer information/payment information, we are obligated to use two-factor authentication. Watchguard Authpoint keeps us compliant with the law and our network and users safe.

Pros

  • The admin console is user friendly and easy to understand.
  • Activating a token is quick and easy.
  • Maintains a high level of security without compromising convenience.

Cons

  • We frequently have people locked out because they type their one-time password into the QR code entry box. I wish we could choose to default to a one-time password for the organization. It would be even nicer if the OTP worked in the QR code box.
  • Being in the IT department, I have to set up many computers, which means I have to use Authpoint codes all the time. I wish there was a way to press a button at the top of the app and instantly refresh your codes. It takes forever when I'm signing into 20 different computers in a row because I have to wait for a new code to generate before I can sign into the next computer.
  • I can't think of anything else at the moment.
  • We currently have 300 users on Authpoint, and most of them use insecure passwords. Authpoint gives us peace of mind that we don't have to police individual employee passwords.
  • In line with the comment above, with so many people in our organization using insecure passwords, I'm sure that Authpoint has already saved us from many potential security breaches.
  • Security breaches can cost a lot of money. Preventing them saves the company money and helps to achieve our bottom line.
I don't remember the last time that I had to reset someone's password. That is quite surprising, considering there were multiple password changes daily at my previous IT job. Authpoint has saved us from those, but it also saves us from policing everyone's passwords. Overall, it's a win/win for us in IT.
We don't use a password manager for our company, but Authpoint saves us from using one. I think that the majority of the savings that we see from Authpoint are in the security and peace of mind levels.
We haven't taken advantage of the password manager or the dark web monitoring capabilities.
I can't speak on this subject because we don't use either of these.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

It's well suited for large and medium-sized companies looking to increase their security and comply with local regulations. Smaller companies probably wouldn't see the same benefit because the cost of convenience wouldn't be as attractive. Anyone handling credit card information, medical information, or secure customer information could greatly benefit from this solution.

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