Vidyard Is Great for Member Success Managers
March 17, 2022

Vidyard Is Great for Member Success Managers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

I am sending user's video walkthroughs on new products, how to fix a problem or features, or an introduction of myself to new users. Vidyard allows me to create a more personal touch than a simple email and a less time-consuming alternative to a full meeting with a member.

Pros

  • Allowing me to make a customized video
  • Versatility on what to show the user (my screen, my face, both)
  • Embedding into email

Cons

  • Recording multiple users at one time (two or more member success managers)
  • Increased meetings booked
  • Increased member satisfaction
  • Greater engagement
Very easy to use! I have never had usage issues. I could see more usability across teams, like including more people in one video.

Do you think Vidyard delivers good value for the price?

Yes

Are you happy with Vidyard's feature set?

Yes

Did Vidyard live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vidyard go as expected?

Yes

Would you buy Vidyard again?

Yes

It is suited well if you want to create personalized videos and walk-throughs. Not so much for live streaming or anything like that. It simply adds a personal touch.

Vidyard Feature Ratings

Lead generation
Not Rated
Video personalization
10
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Video access controls
Not Rated
User management
9
Video link sharing
9
Internal video
Not Rated
External video
Not Rated
Player customization
9
Embedded videos
10
Video quality / Bandwidth controls
9
Mobile compatibility
Not Rated
Streaming quality reports
8
Per viewer tracking
9
Per video tracking
9
Video analytics dashboard
9
On-Demand video
Not Rated
Video upload & format support
Not Rated
Video portal
Not Rated
Video comments
Not Rated

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